Client Advisor

Founded in Florence in 1860, Panerai forged its reputation by developing precision instruments and professional watches for the Royal Italian Navy, renowned for their reliability and functional design. Rooted in performance, purpose, and precision, the Maison embraces its heritage while pushing the boundaries of innovation, combining Italian design with Swiss expertise. Today, Panerai continues to create tool watches that serve as trusted companions for every adventure, even in the most demanding environments.

As our next Client Advisor, you will embark on a pivotal mission to be an ambassador of Panerai’s image in the boutique and during off site events.

The Client Advisor is responsible for achieving the personal sales target as well as contributing to the achievement of the boutique’s objectives, developing the client panel and establishing best in class customer’s experience by delivering high operational and service standards, while adhering to Panerai procedures and policies.

Your impact

• Consistently achieve/exceed monthly and yearly turnover and KPI’s targets set by Boutique Manager and management
• Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony
• Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities
• Develop a good understanding of competition and luxury industry through self-learning and trainings
• Manage the boutique’s daily business (boutique opening/closing, inventory, repairs process…)
• Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI’s targets
• Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives
• Assist Boutique Manager in developing CRM action plans, and participate to boutique or off-site events

Your profile

You are a Client Advisor with experience in sales function, combining:

• Strong sense of luxury service and aesthetics
• Result and action oriented
• Strong selling skills
• Team player with good interpersonal competences and empathy
• Curious and self-motivated, with excellent customer service mindset
• Strong attention to detail with ability to handle multiple tasks simultaneously
• Excellent communicator, able to develop a network

Why join us?

At Panerai, you will thrive in a dynamic and international environment guided by a shared passion for innovation and precision. We value diverse talents, perspectives, and experiences, embracing individual strengths to drive collective success. We offer opportunities for continuous learning and growth, empowering you to build a fulfilling career within Panerai.

Your recruitment journey

After your application has been selected, our Human Resources team will reach you to conduct an introductory call. Along the process you will have conversations with the hiring manager, key business partners, and members of our executive team.