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Kyivstar

Telecom operator delivering mobile and fixed-line

IT Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeKyiv, UkraineIn-person

About the Job

Requirements

  • At least 2 years of experience in user IT support.
  • Higher or incomplete higher technical education.
  • Practical experience supporting Windows 11, macOS, iOS, and Android.
  • Confident knowledge of Outlook, Teams, OneDrive, Word, Excel, PowerPoint, and SharePoint Online.
  • Understanding of Microsoft Entra ID, Active Directory, Group Policy Objects (GPO), virtual private networks (VPN), Wi-Fi, Domain Name System (DNS), and Dynamic Host Configuration Protocol (DHCP).
  • English at Upper-Intermediate (B2) level or above, with fluent spoken and written communication.
  • Ability to explain technical matters in simple, clear language.
  • High customer orientation, responsibility, organization, and attention to detail.
  • Ability to work professionally with urgent and critical requests under stress.
  • Willingness to maintain confidentiality when handling information and devices belonging to executives.

Responsibilities

  • Provide IT support to key users.
  • Diagnose and promptly resolve incidents involving laptops, mobile devices, and peripheral equipment.
  • Support Windows 11, macOS, iOS, Android, and Microsoft 365 services.
  • Configure equipment, corporate profiles, and software.
  • Ensure the technical readiness of online meetings, presentations, and video conferences.
  • Coordinate resolution of complex requests with adjacent IT teams and contractors.
  • Comply with information security and confidentiality requirements.

Desired Qualifications

  • Experience working in a large corporate environment.
  • Practical experience with Microsoft Intune, Autopilot, Endpoint Manager, and Microsoft Copilot.
  • Experience supporting meeting rooms and video conferencing systems.

About the Company

Kyivstar

Telecom operator delivering mobile and fixed-line

Kyivstar is Ukraine’s largest telecommunications operator, providing mobile and fixed-line services with 4G connectivity and digital TV. It also offers digital solutions such as Big Data, cloud services, and cybersecurity, backed by a wide fiber-optic network and thousands of base stations. Its services connect devices and households—from mobile plans to home internet and cloud solutions—through Kyivstar’s extensive network. The company differentiates itself by scale, reliability, VEON backing, and a commitment to supporting subscribers and Ukrainian society, with a goal to keep people connected and equipped with secure digital tools.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Kyiv, Ukraine
Founded
1994

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