Sales Operations Manager

Who We Are

Provenir is the unified Decision Intelligence Platform that gives enterprises full control over end- to-end customer decisioning — to manage risk, drive growth, and transform business outcomes. By consolidating data, AI models, intelligence, agents and governance into a single decisioning environment, Provenir empowers business teams to configure and evolve strategy directly, while maintaining enterprise-grade reliability and regulatory compliance. Trusted by 120+ institutions in 60+ countries, Provenir processes over 4 billion decisions annually — turning architectural coherence into sustained risk performance and measurable value. Ready to solve meaningful challenges, work with enterprise customers, and help shape the future of AI-powered decisioning? Join us.

What You’ll Do

As the Sales Operations Manager, you will be responsible for the sales-side engine of Provenir’s Revenue Operations team - clean pipeline data, a forecast the business trusts, and clear handoffs from BDR to Sales. Reporting to the Director of Revenue Operations, you will manage how opportunities are created, progressed, closed, and reported in Salesforce.

This role partners closely with the CRO, Head of Marketing, Pre-Sales, Finance, and Customer Success to improve new-business conversion, deliver one global forecast process, and bring more discipline to handoffs across the revenue lifecycle.

What's Required

Pipeline & CRM Governance

• Own Salesforce opportunity structure, stage definitions, required fields, and data quality for the Sales team.

• Run recurring hygiene checks on close dates, next steps, MRR, and closed-lost reasons, and drive resolution with Sales owners.

• Partner with the Salesforce Admin to govern configuration, integrations, access, and change control across the sales-side stack, including call and email capture in Chorus.

• Support master data management from the sales side - account ownership, hierarchies, territories, and assignment rules.

Forecasting & Planning

• Run the global forecast cadence and dashboards across NORAM, IBERIOAMERICA, EMEA and APAC.

• Give Sales leaders commit, best-case, and pipeline coverage views, and report forecast accuracy against actuals.

• Partner with the Director of Revenue Operations on planning and budgeting inputs, and with Finance on bookings and MRR reporting.

Sales Process & Handoffs

• Define and enforce the BDR to Sales Executive to Pre-Sales handoff - BDRs create and qualify the opportunity, and once Sales accepts it and MRR is attached, ownership moves to Sales.

• Work with Marketing Operations and BDR leadership to improve stage 1-to-2 conversion on new-business opportunities.

• Document and maintain clear, gated ways of working across Sales, BDR, and Marketing, including Salesforce handovers.

Order Processing & Closed-Deal Rigor

• Own sales order processing and closed-deal standards so bookings, MRR, and contract data are accurate and flow cleanly to Finance.

• Govern sales-side tools and processes to make forecasting more predictable and closed-deal data more rigorous.

Reporting & Insight

• Maintain pipeline, opportunity creation, win-rate, and conversion reporting by region, segment, and source (marketing, BDR, and sales-led).

• Own metric definitions so Marketing, BDR, and Sales report from the same pipeline numbers.

• Proactively analyze the data to uncover trends and patterns in conversion, cycle time, and win rate, and flag them early so Sales and Marketing can act promptly and make the necessary adjustments to the operation.

Continuous Improvement

• Use AI-assisted workflows to automate hygiene checks and routine reporting, within guardrails the business sets.

Preferred Qualifications

Required

• Five or more years in sales operations, revenue operations, or sales analytics, ideally in B2B software with long enterprise sales cycles.

• Deep Salesforce expertise: opportunity management, reports and dashboards, validation rules, flows, and data hygiene.

• A record of building forecasts and pipeline reporting for global teams across regions and currencies.

• The ability to enforce process through influence rather than authority, and to earn credibility with Sales leaders.

• Clear written communication for a global audience; ideally fluent in both English and Spanish.

Preferred

• Experience in financial services technology, or in risk and decisioning software.

• Familiarity with conversation intelligence (Chorus), BDR engagement (Apollo), and project tooling (Hive).

Our employees are our top priority; we offer comprehensive health and wellness plans. You will enjoy paid time off and company holidays, flexible and remote-friendly opportunities, and maternity/paternity leave.

At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, colour, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.