Membership Sales and Service Representative

Job Type:

Job Description:

Location Details: This position is fully remote.

Position Schedule / Shift:

• Full-time paid training beginning Monday November 9, 2026. 
• Training hours will be Monday - Friday 8:00am - 5:30pm EST
• Training will last for 13 weeks
• Morning and afternoon shifts available after training

Position Summary: Be the voice that strengthens member relationships and drives results. In this role, you'll deliver exceptional service through inbound and outbound member interactions while identifying opportunities to promote memberships, credit card offers, and other valuable club products. Using consultative selling techniques, active listening, and product expertise, you'll recommend solutions that meet members' needs, maximize sales opportunities, and create a positive, engaging experience with every interaction.

Key Responsibilities:

• Manage, resolve, and process all membership enquiries through first call resolution, including billing, renewal, upgrades, payments, information changes, duplicate cards, processing payments, etc. 
• Drive achievement of membership and credit card sales targets through proactive promotion, consultative selling, and effective closing techniques.
• Consistently identify opportunities for new membership sales, upgrades, and product enhancements to support membership growth objectives.
• Serve as a key contact for membership sales initiatives, leveraging direct mail campaigns, marketing promotions, and member interactions to maximize conversion and revenue results.
• Maximize all cross-sell opportunities – account maintenance, sales, warm transfer skills, etc., through transition and closing skills.
• Assist members through consultation, giving verbal and written email information, including but not limited to – directions, attractions, hotels, State parks, other areas of interest, weather conditions, road closures, member information, discounts, and rewards program.  Complete Triptik requests; assist in auto vacation planning, etc.
• Receive and process cross-over support as needed during disaster situations.
• Adhere to performance metrics to include managing calls, schedule adherence, sales targets, and other metrics as prescribed by leadership.

Qualifications:

Required

• High school diploma or equivalent
• Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products.
• Minimum: 6 months of customer service/sales experience in a fast-paced computer-automated business environment.
• Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge is required.
• Must have excellent communication skills and good customer service skills with the ability to set personal goals based on job requirements and be team-oriented.
• Must have soft sell skills and be able to multitask.
• Ability to set up computer equipment and troubleshoot minor connectivity issues.

Preferred

• MS Office (Outlook, Teams, Word, Excel, PowerPoint)
• Preferred: 1-2 years of customer service.
• Advanced computer skills.

Work Environment:

This is a Call Center where employees work remotely full-time.

An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored. Must be available to work non-standard hours, such as nights, weekends, split shifts, holidays, on an as-needed basis; shifts may be flexible as assigned. (Center open 362 days).

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

ACG offers excellent and comprehensive benefits packages: 

• Hourly rates starting at $16.75, depending on experience 
• Opportunities to earn additional financial compensation through sales incentives and performance.
• Overtime earning potential at time and a half the hourly wage 
• Fully paid training 

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• Financial Protection & Insurance
• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Full tuition cost covered for eligible employees. Global Campus Full Tuition Grant program. As an added benefit, immediate family members of ACG employees may also qualify for reduced tuition rates. Books and technology fees are not included in the reimbursement plan.
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period:

This position is expected to remain posted through 10/09/26; however, it may close at any time once a qualified candidate pool is identified.

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Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.