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Marriott International

Manages and franchises hotels around the world

Guest Service Expert

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeBerlin, GermanyNo salary listedIn-person

About the Job

Requirements

  • Completed hotel vocational training and/or a degree in hotel or tourism management.
  • Initial professional experience in front office, guest relations, or reservations is advantageous.
  • Strong organizational ability and interest in teamwork.
  • Enjoyment of purposeful internal and external communication.
  • A warm, authentic, outgoing personality.
  • Interest in digital development and its possibilities in the hospitality industry.
  • Strong German and English communication and expression skills; additional languages are a plus.

Responsibilities

  • Work in the back of house as the central point for internal and external communication with colleagues, suppliers, guests, and other interested parties.
  • Handle guest calls and address their requests.
  • Process short-term bookings and forward them correctly.
  • Enter and check cost-coverage information in the property management system.
  • Proactively contact VIP guests, offer further assistance, answer questions, and collect feedback.
  • Make guest feedback available to colleagues.
  • Support the Marriott Bonvoy loyalty program.
  • Use Empower and Mobile Chat confidently.
  • Attend relevant meetings and training sessions for the department.
  • Contribute to achieving guest-satisfaction goals.

Desired Qualifications

  • Initial professional experience in front office, guest relations, or reservations.
  • Additional language skills.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size
10,001+
Company stage
IPO
Headquarters
Bethesda, MD
Founded
1927

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