Richemont

Luxury-goods holding company acquiring maisons

Logistics Operator

Picking & Packing +1Updated on Nov 3

Full-timeAmsterdam, NetherlandsNo salary listedIn-person

About the Job

Requirements

Have 3–5 years of overall professional experience.
Have more than 2 years of experience in a similar administrative role.
Have advanced spoken and written Dutch and English.
Have basic experience with Microsoft Office; this is listed as preferable.
SAP knowledge is preferable.
Be accurate, customer-focused, hands-on, comfortable with numbers and figures, able to cope with high demands, flexible, and comfortable using computers.

Responsibilities

Pick spare parts and finished products by hand or using an RF gun, ensuring orders for wholesalers, boutiques, repair platforms, and end customers in Europe are processed daily.
Verify picked orders for reference and quantity, and sort orders by client when needed.
Create shipments in SAP ERP/EWM and carrier software for client orders and vendor returns.
Print shipping labels, packing lists, special delivery instruction labels, and other required shipping documents, and pack products appropriately.
Identify special destinations such as non-EU countries and prepare required export documents according to receiving-country customs requirements; account for dangerous-goods shipping regulations (ADR awareness) and CITES products in cooperation with local logistics.
Prepare copies of export documents and manifests for carriers and ensure they match the actual shipments.
Receive deliveries from suppliers and carriers, verify parcel quality and quantity, and record arrival flags in SAP.
Check parcel contents against packing lists or invoices, verify quantity and quality, and identify claims.
Adjust SAP records to maintain accurate stock levels, communicate claims such as short packs, overpacks, or incorrect references to the central team by email, and follow up.
Resolve local claims from order pickers when items are misplaced in stock.
Check returned spare parts and finished products from end customers, wholesalers, and boutiques.
Receive products into the correct storage locations through SAP ERP/EWM, according to quality and purpose.
Store products in the correct physical locations according to product type and quality.
Identify return-related claims, adjust ERP/EWM records to maintain accurate stock levels, communicate claims to the central team by email, and follow up.
Place items in the correct brand- and category-based bin or stock location managed by reference.
Create storage locations when none exists or an existing location is too small.
Organize cupboards and other storage locations and keep storage bins organized.
Participate in annual and biannual stocktakes according to guidelines.

Desired Qualifications

Basic Microsoft Office experience is preferable.
SAP knowledge is preferable.

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

MAINPURPOSE

Our European warehouse in Amsterdam structures a warehouse community with three disciplines: Finishedproducts,SparepartsandE-commerce. AsLogisticsOperator oftheEuropeanwarehouseinAmsterdamyou will fulfil an important role withinone or moreof these disciplines and various flows (inbound-, outbound-, return flows) of 10 different brands.

The Warehouse (being supplied directly by central warehouse in Switzerland, plus a few external vendors and reverse flows from boutiques/wholesalers) is a key European hub for Spare parts and Finished product returns as well as European E-commerce operations, therefore directly impacting Richemont sales- and after sales performance. The team also support local brand and after salesactivities.

RESPONSIBILITIES

Picking:

Picking (by hand or RF-gun/ clean work/ no forklifting) of spare parts and finished products basedonpickinglists,forwholesalers,boutiques,repairplatformsorend-customersinEurope, aiming all deliveries to be fully processed on a daily base,

Verifyofpickedorders(forreferenceandquantity)andsortingofordersperclientifneeded.

Shipping:

Create shipments in ERP/EWMsystem (SAP) and carrier software for all orders to clients (end- customer, wholesalers, boutiques and RCS departments) as well as returns to vendors,

Print necessary shipping documents; shipping label, packing list, special delivery instruction label and ensure proper packing of products for shipping,

Recognizespecialdestinations likenon-EU andcreate/print/signnecessary exportdocuments depending on demands of local customs of the receiving country.Taking into accountthe special regulations for shipping dangerous goods in general (ADR Awareness) or CITES products (endangered species) to non-EU destinations (in cooperation with local logistics),

Prepare (copies of) all export documents and manifests for the carriers, ensuring this is in line with the actual shipments.

Inbound/reception:

Reception of new deliveries from various suppliers/carriers. Verifying quality and quantity of parcel, setting of ‘arrival flag’ inside ERP system (SAP),

Checkthecontentsofeachparcelversustheincludeddocuments(packinglist/invoice),quantity and quality, notice claims,

Notice claims (short pack, over pack, wrong reference, etc.), make necessary adjustments in ERPsystemtomaintaincorrectstocklevelsandcommunicateclaimsto centralteamviaemail and follow-up on them,

Actonlocalclaims(fromourownorderpickers)incaseitemsaremisplacedinthestock.

(Customer-)Returns:

Checkofreturningsparepartsandfinishedproductsfromend-customer,wholesalers,andboutiques.

Receiveproductsintocorrectstoragelocation(dependingonquality,purpose)viaERP/EWMsystem(SAP),

Storeactualproductsintocorrectphysicallocations,dependingontypeofproductandquality,

Notice claims, make necessary adjustments in ERP/EWMsystem to maintain correct stock levels, communicate claims to central team via email and follow-up on them.

Warehousing:

Placeitemsperbrandandcategoryintothecorrectbin/stocklocation(managedbyreference),

Createnewstoragelocationifnotyetexistingortoosmall,

Organizecupboardsandotherstoragelocations,keepallstoragebinswellorganized,

Participateinannualandbi-annualstocktakesaccordingtoguidelines.

DIMENSIONS

RLGE ‘Europe 1’ and ‘RLGE extension countries’ – Approx. 80 destinations including non-EUdestinations

10brands/maisons

25.000references/400.000itemsstocked

290.000shipmentsperyear

COLLABORATION PARTNERS

LogisticsTeamLeads

(Warehouse)Management

Directcolleagues(approx.45)

Spare Part Operations Team / European Sales Administrators / E-Commerce managers and/ or coordinators

AmsterdamTransportTeam(export,CITES,carriers,losses,POD)

EDUCATIONALREQUIREMENTS:MBO-levelacquiredbyeducationorexperience

YEARSOFPROFESSIONALEXPERIENCEOVERALL:3-5yearsProfessionalLevel

YEARSOFEXPERIENCEINASIMILARROLE:Morethan2years-AdministrativeLevel

OTHERSPECIALSKILLS(PLEASELIST):

FunctionalSkills:

ExperiencewithMSOffice(preferable)(Basic) SAP knowledge (preferable)

LanguageSkills:

AdvancedknowledgeofDutchandEnglishlanguage,spokenandwritten.

PersonalSkills:

Strongcustomerfocus Hands-on mentalityAccurate

Goodwithnumbersandfigureseries

Copingwithhighdemands(dothingsquick,fast,flexible,good) Team player

AffinitywithcomputersFlexible

#Richemont #WeCraftTheFuture

About the Company

Richemont

Luxury-goods holding company acquiring maisons

Richemont is a Swiss-based holding company that owns a collection of luxury brands, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre, and IWC Schaffhausen. It operates by acquiring and nurturing iconic luxury maisons with rich histories, then leveraging their heritage to create premium jewelry, watches, and accessories sold worldwide through its brands and retail networks. Unlike diversified conglomerates that mix many non-luxury businesses, Richemont focuses exclusively on high-end goods and has deliberately shifted away from other interests (like tobacco) to sharpen its luxury focus. Its goal is to build a global luxury powerhouse by growing its brands, expanding across geographies, and maintaining control over premium product sourcing, design, and distribution.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, Switzerland
Founded: 1988

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