Total Quality Logistics

Freight brokerage linking shippers to carriers

Regional IT Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeLexington, KY, USANo salary listed

About the Job

Requirements

At least one year of technical customer support or desk support, or equivalent formal training or education, is preferred.
Working knowledge of the Windows operating system and Windows-based user applications.
Working knowledge of Microsoft Office 2016, Windows 10, SCCM, and SCSM.
Working knowledge of server and networking technologies, and experience with service desk systems.
Ability to accommodate rotational on-call scheduling, including after-hours and weekend coverage.
Ability to work effectively with users, peers, and management.
Ability to work independently, prioritize workload, and manage multiple projects and tickets.
Ability to manage deadlines in a fast-paced environment.
Associate’s or bachelor’s degree in computer science, technology, or an equivalent discipline is preferred.

Responsibilities

Investigate, troubleshoot, and resolve complex issues in close coordination with database, development, and network teams.
Communicate with developers and software or hardware vendors about software errors, and recommend improvements or changes to existing programs.
Serve as a team member or project leader, providing advanced troubleshooting for software applications, hardware, and telephone support.
Travel to regional offices to set up, break down, and relocate workstations; install switches; monitor bandwidth; and perform wire management as needed.
Work with employees to identify computer issues, determine whether they are caused by hardware, software, or telephone systems, formulate a diagnosis, and guide employees through problem-solving steps.
Conduct software and hardware tests to evaluate usability and whether products will support employees.
Develop or design training materials or policies and train employees on software and hardware on-site or in a classroom, as needed.
Write policies or provide recommendations for regional support operations, as needed.
Work in different offices to support customers, as needed.

Desired Qualifications

Reimbursement for continuing education and technical training.
Leadership experience serving as the IT subject-matter expert for assigned offices.

About the role:

The Regional IT Support Specialist will deliver quality technical support to our internal departments by assisting with escalated problem resolution. This position plays a vital role in providing advanced level support associated with installation, deployment and upgrade of software, hardware and network resolution in a fast-paced environment.

What you’ll be doing:

Investigates, troubleshoots and resolves issues of complex nature; working closely with Database, Developers and Network Teams; able to work independently and as part of a team
Speaks with developers, software and/or hardware vendors to explain software errors; able to provide recommend improvements or changes to existing programs
Serves as a team member or project leader to provide advanced troubleshooting skills for software applications, hardware and phone support
Travel to regional offices to manage the setup, breakdown and relocation of workstations; install switches, monitor bandwidth and perform wire management as needed
Works with new and experienced employees to determine the nature of computer issues, determines whether issue is caused by hardware, software, or telephone, formulates diagnosis, and assists employees through problem solving steps
Conducts a variety of software and hardware tests to evaluate ease of use and whether product will aid employees
May develop or design training materials/policies and train employees on software and hardware on-site or in classroom
May write policies or provide recommendations for regional support operations
Must be able to accommodate rotational on-call scheduling; after hours and during weekends
May need to work in different offices to support customers

What you need:

Associate’s or bachelor’s degree in computer science/technology or equivalent discipline preferred
At least one or more years of technical customer or desk support or equivalent formal training/education preferred
Exceptional customer service skills and must possess the ability to work effectively with users, peers, and management
Excellent communication skills, both verbal and written
Impeccable organizational skills/ability to multitask between projects and tickets
Working knowledge of the Windows operating system and Windows-based user applications
Working knowledge of Microsoft Office 2016, Windows 10, SCCM, SCSM
Working knowledge of Server/Networking and experience with Service Desk Systems
Strong work ethic, flexible and energetic
Ability to work independently, prioritize workload and multitask between projects
Able to manage deadlines in a fast-paced environment
Maintains a positive attitude and exceeds set expectations

What's in it for you:

Competitive compensation and benefit package
Advancement opportunities with structured career paths
Reimbursement for continuous education and technical training
Leadership experience by being the IT subject-matter-expert for assigned offices
Access to the latest emerging technologies through Microsoft and Dell partnerships

Where you'll be: 745 West New Circle Road, Building 200, Suite 300, Lexington, KY 40511

About the Company

Total Quality Logistics

Freight brokerage linking shippers to carriers

Total Quality Logistics (TQL) acts as a freight broker that connects shippers needing truckload transport with vetted carriers that have the capacity to move it. Its service operates around the clock, 24/7/365, with sales and support teams handling accounting, after-hours calls, and special handling to ensure shipments move smoothly. TQL differentiates itself through its large scale in the $500 billion logistics market, an extensive network of carriers, around-the-clock support, and a transparent, career-oriented culture that emphasizes advancement and performance-based pay. The goal is to move shipments reliably and efficiently while expanding market share and providing employees with clear paths to career growth and earnings based on performance.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Cincinnati, OH
Founded: 1997

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