Full-Time

Operations Manager

Wayfair

Wayfair

10,001+ employees

Online home goods retailer

Consumer Goods

Mid, Senior

Elgin, IL, USA

Required Skills
Communications
SQL
Requirements
  • Bachelor Degree or equivalent work and/or military experience.
  • 5+ years of operations management experience.
  • Strong administrative, organizational, managerial and communication skills.
  • Analytical ability necessary to gather and interpret data, and develop, recommend, implement solutions
  • Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan. Able to effectively drive results in a fast-paced and rapidly growing company.
  • Familiarity with Excel and SQL are a plus.
Responsibilities
  • Collaborate with the Supervisor team to solve immediate day-to-day operational issues.
  • Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunity to improve the Warehousing productivity.
  • Monitor and drive key service level metrics for fulfillment to ensure excellent customer experience and delivering on the promise.
  • Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
  • Manage, coach, develop team of Operations Supervisors.
  • Manage multiple priorities in a face-paced environment with effective communication and thorough follow through.
  • Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.

Wayfair's mission is on a mission to help everyone, anywhere create their feeling of home. Wayfair is an online retailer that offers a wide selection of home furnishings and decor.

Company Stage

IPO

Total Funding

$2.3B

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

6%

1 year growth

-6%

2 year growth

-11%