Walgreens

Retail pharmacy chain with health services

Emerging Store Manager

Retail Store ManagementPosted on Nov 7

Full-timePasadena, MD, USA$47k - $72kIn-person

About the Job

Requirements

A bachelor's degree with a solid academic record in any major, satisfactory completion of the Walgreens Community Internship Program, or a high school diploma/GED plus two years of supervisory experience is required.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen are required.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date is required.
Fluency in reading, writing, and speaking English is required, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends, is required.
Willingness to accept promotion to a Store Manager position, if offered, including possible relocation to a different store location, is required.
Ability to transfer to other Walgreens retail assets within the same hiring area is required.
A valid pharmacy technician license must be obtained and maintained where required by state.

Responsibilities

Supervise customer service associates and designated hitters; manage the front end of the store and make recommendations on overall Pharmacy and Retail Store operations.
Support the Store Manager with overall store operations and company deliverables; work an alternate schedule with minimal overlap; assume responsibility for all store activities in the Store Manager's absence; ensure proper merchandising and protection of store assets; and improve store sales and profitability.
Lead and manage store team members, including recruitment, hiring, performance management, and discipline of direct reports, to ensure teams are engaged and meet company deliverables.
Greet customers and patients, offer assistance with products and services, resolve complaints, answer questions, and model customer-service best practices.
Monitor customer service; coach, train, and develop improvement plans for the front end and pharmacy; empower team members to resolve customer issues, exceed expectations, and build loyalty; and improve customer-service metrics.
Supervise store and team-member operations, including assigning daily activities, delegating tasks, managing opening, closing, and shift changes, approving time records and time off, and resolving scheduling conflicts to ensure adequate coverage.
Collaborate with external partners to support the future of the store and identify partnership and community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team-member input with the Store Manager to make fact-based decisions, follow up, and monitor impact.
Supervise store cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets, revisions, and price changes, analyze inventory trends, create corrective action plans, and train and coach team members on inventory procedures.
Ensure operational feedback from the Store Manager and District Manager is executed through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store's computer and technology systems and software.
Provide for team-member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies, procedures, and applicable laws and regulations, including those covering sales of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Independently analyze financial and performance data and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store-improvement actions; collaborate with the Store Manager to identify sales opportunities and insights and support store growth and performance through initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Lead and train team members; provide training, mentoring, coaching, and support for career development; handle discipline and coaching meetings; and recommend performance-management actions, including discipline and termination when appropriate.
Manage team-member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback, and recognizing contributions.
Acquire and retain talent, maintain staffing pipelines, anticipate short- and long-term staffing needs, develop talent plans, manage the candidate pool, participate in interviews, and make hiring decisions.
Ensure required selection, recruitment, record-retention, and training procedures are followed in accordance with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and training assigned by store, district, and company leaders.
Monitor personal performance, seek feedback from the leader and team members, commit to self-development, and maintain an Individual Development Plan.
Communicate regularly with team members through one-on-one discussions and group meetings, respond to their questions and concerns, and help the Store Manager plan and communicate company and store strategy.

Desired Qualifications

A bachelor's degree is preferred.
For internal candidates, management experience including supervising others, managing and assigning work, and experience across both the front end and pharmacy are preferred.
For external candidates, a business major and prior retail or food-industry experience are preferred.

Job Objectives

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
Accountable for improving on overall customer service metrics.

Operations

Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.
Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.
Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
Ensures team members have a working knowledge of all computer and technology systems and software.
Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
Completes special assignments and other tasks as assigned.

Full Store Operation Business Performance Management

Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.
Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.

People & Performance Management

Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.
Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.
Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.

Training & Personal Development

Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.
Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.
Obtains and maintains valid pharmacy technician license as required by state.

Communications

Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.
Assists Store Manager in planning and communicating the company and store strategy.

External Basic Qualifications

Bachelor’s degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).
Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.
Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
Willingness to work flexible schedule including extended days, evenings, and weekend hours.
Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.
Ability to transfer to other Walgreens retail assets located within the same hiring Area.

Preferred Qualifications

Bachelor’s Degree
Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.
External candidates: Business majors. Prior retail or food industry experience.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $47,000 - $72,000. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Employment Type

Full-time

Job Function

Retail

Store

19843-PASADENA MD

District

437-ARNOLD MD

Common Location

8491 FORT SMALLWOOD RD,PASADENA,MD,21122-02739-19843-S

Full District Office Address

2027 WEST ST,STE B,ANNAPOLIS,MD,21401

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size: 10,001+
Company stage: Grant
Total funding: $25M
Headquarters: Deerfield, IL
Founded: 1901

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