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Full-Time

Investment Client Care Brokerage Services Representative

Confirmed live in the last 24 hours

Truist

Truist

501-1,000 employees

Platform for Registered Investment Advisors' operations

Fintech
Financial Services

Entry

Orlando, FL, USA + 2 more

More locations: Charlotte, NC, USA | Atlanta, GA, USA

This position requires in-office presence at one of the three locations.

Category
Investment Banking
Finance & Banking
Required Skills
Communications
Requirements
  • Intermediate proficiency in written and verbal communications
  • Previous call center experience or high volume, fast paced work environment
  • Experience using basic computer applications, such as Microsoft Office software products
  • High school diploma or equivalent certification
  • Comfort and fluency with technology and digital applications
Responsibilities
  • Provide service support via phone to self-directed brokerage clients as well as Financial Advisor assigned account holders with assistance from senior staff or management support.
  • Gain proficient understanding of product knowledge and continuously develop client service skills.
  • Research account and transaction records to resolve basic discrepancies, answer questions or provide documentation on client activities.
  • Assist clients with completing investment forms, transferring funds, and completing distributions.
  • Answer inquiries related to tax documents, trade confirmations, and monthly investment statements.
  • Act as priority contact number for assisting clients with questions regarding the Digital Investment platform (currently WealthScape - future Scivantage).
  • Refer investment opportunities to internal Client Advisory Center when aligns with clients' financial needs.
  • Serve as an advocate of the client while balancing risk.
  • Maintain knowledge of industry regulations related to products and continuing education requirements required by FINRA.

Truist offers a platform for Registered Investment Advisors (RIAs) to improve their operations and client services. The platform includes tools like live chat support, commission-free trading, and an automated rebalancer, allowing RIAs to manage their businesses more efficiently and serve more clients at a lower cost. Unlike competitors, Truist provides these services for free, monetizing through a custodian service that helps RIAs reduce overhead costs. The goal is to empower RIAs to grow their businesses and enhance client experiences.

Company Stage

Series E

Total Funding

$437.2M

Headquarters

Culver City, California

Founded

N/A

Growth & Insights
Headcount

6 month growth

5%

1 year growth

19%

2 year growth

46%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $169M Series E funding round indicates strong investor confidence and provides substantial capital for further innovation and expansion.
  • Collaborations with leading providers like Orion Advisor Solutions and Kwanti enhance Altruist's platform capabilities, making it more attractive to RIAs.
  • Acquiring Shareholders Service Group expands Altruist's service offerings and client base, positioning it to compete with industry giants like Schwab and Fidelity.

What critics are saying

  • The competitive landscape in the RIA market includes established players like Schwab and Fidelity, which could challenge Altruist's growth and market penetration.
  • Rapid expansion and multiple integrations may lead to operational complexities and potential service disruptions.

What makes Truist unique

  • Altruist offers a simplified tech stack specifically designed for RIAs, unlike broader financial platforms that cater to multiple financial service providers.
  • Their commission-free fractional share trading and automated rebalancer features provide cost-effective solutions that are not commonly bundled together in competing platforms.
  • The vertically-integrated custodian service allows Altruist to streamline operations and reduce overhead costs for RIAs, setting it apart from traditional custodial services.