Assistant Manager Housekeeping

Job Description

• Oversee daily housekeeping operations to ensure all guest rooms and public areas meet Fairmont's exacting standards of cleanliness and presentation
• Supervise and manage the housekeeping team, including scheduling, training, performance evaluation, and staff development
• Conduct regular inspections of guest rooms, corridors, and common areas to maintain consistency with hotel quality standards
• Manage inventory of cleaning supplies, linens, and equipment; coordinate procurement and cost control measures
• Respond promptly to guest requests and complaints related to housekeeping services, ensuring swift resolution and guest satisfaction
• Implement and maintain health, safety, and hygiene protocols in accordance with hotel policies and local regulations
• Liaise with other departments (Front Office, Maintenance, Guest Services) to ensure seamless hotel operations
• Prepare and submit daily, weekly, and monthly reports on housekeeping operations, staffing, and budget performance
• Identify opportunities for process improvement and implement efficiency measures to optimise operational costs
• Ensure compliance with environmental sustainability initiatives and green housekeeping practices
• Conduct induction and ongoing training programmes for housekeeping staff on cleaning techniques and service standards
• Manage lost and found procedures and coordinate with relevant departments regarding guest belongings
• Monitor staff attendance, punctuality, and adherence to uniform and conduct standards
• Participate in hotel meetings and contribute to strategic planning for departmental improvements
• Support the General Manager and Executive Housekeeper in achieving departmental and hotel-wide objectives

Qualifications

• Minimum 3-5 years of experience in housekeeping operations, with at least 2 years in a supervisory or management role
• Proven track record of managing housekeeping teams in a luxury hotel or hospitality environment
• Strong knowledge of housekeeping standards, cleaning protocols, and best practices in the hospitality industry
• Excellent organisational and time management skills with the ability to manage multiple priorities simultaneously
• Proficiency in hotel management systems and housekeeping software
• Demonstrated ability to conduct staff training, performance evaluations, and provide constructive feedback
• Sound understanding of health, safety, and hygiene regulations relevant to hospitality operations
• Strong communication and interpersonal skills with the ability to liaise effectively across departments
• Ability to prepare and analyse operational reports, budgets, and performance metrics
• Fluency in English; additional language skills are advantageous

**Preferred Qualifications:**

• Certification or diploma in Hotel Management, Hospitality Management, or related field
• Experience with luxury hotel chains or international hospitality brands
• Knowledge of environmental sustainability practices and green housekeeping initiatives
• Experience in staff recruitment, retention, and development programmes
• Familiarity with inventory management and procurement processes
• Proven experience in process improvement and operational efficiency optimisation
• Customer service excellence with a demonstrated commitment to guest satisfaction

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities