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Full-Time

Head of Industry

Insurance & Financial Services

Confirmed live in the last 24 hours

Ushur

Ushur

201-500 employees

Automates customer service tasks efficiently

Enterprise Software
Consulting

Compensation Overview

$165k - $200kAnnually

Expert

Remote in USA

Category
Strategy Development
Business Development
Business & Strategy
Required Skills
Sales
Communications
Public Speaking
Marketing
Requirements
  • 10+ years of progressive experience in insurance carrier and/or financial services technology providers with demonstrated expertise and career growth in Go-to-Market business operations, business systems, and/or customer-facing roles.
  • Proven ability to translate industry-specific business needs, pain points and personae preferences into clearly-defined ideal customer profiles (ICP). Defining, documenting and enabling teams on insurance/finserv ICPs is a big part of this role and experience in this area is a big plus.
  • Possesses a deep understanding of how technology is leveraged both within insurance/finserv companies and how they interact with their customers, members, partners and other key stakeholders.
  • Deep understanding of regulatory and compliance drivers within the insurance/finserv arena on a global scale.
  • Knowledge and expertise in how insurance/finserv companies select technology and vendors is a big plus and an important responsibility of this role.
  • Has a strong background in enterprise process improvement and redesign, especially as it relates to highly regulated industries.
  • Proven ability to translate complex ideas into usable business concepts.
  • Audience appropriate communication and presentation skills.
Responsibilities
  • Develop highly granular Ideal Customer Profiles (ICPs) and use case-focused solutions for the target markets.
  • Collaborate with product, marketing, sales, and customer success teams to ensure alignment, enablement and successful execution of go-to-market campaigns. Develop and implement comprehensive marketing strategies tailored to the insurance and financial services sectors.
  • Analyze market trends, customer needs, and competitive landscape to identify opportunities and inform strategic decisions.
  • Set clear goals and performance metrics to measure the success of vertical.
  • Serve as the industry subject matter expert, understanding and sharing the nuances and challenges of the insurance and financial services sectors.
  • Stay abreast of industry trends, regulations, and emerging technologies to ensure marketing and sales strategies are current and relevant.
  • Act as an Ushur brand ambassador through meaningful interactions with industry, including through social media, events, conferences, and other public speaking opportunities.
  • Assist the Sales team in identifying meaningful use cases for target accounts, contributing to presentation collateral, providing insight into the buyer’s point of view, and participating in prospect meetings.
  • Contribute to the Customer Success team’s focus on growth with our customers by identifying and presenting use case expansion opportunities.
  • Assist our Solution Consulting team to design high-volume platform demonstrations for buyers and influencers.
  • Closely collaborate with product marketing, demand generation, brand and creative teams in the creation of high-quality, engaging content including case studies, whitepapers, blog posts, and thought leadership articles.
  • Ensure content effectively communicates the value of our solutions and addresses industry pain points. Provide feedback to the Marketing team on marketing campaigns and plans for written and multi-media collateral, along with authoring blogs and contributing to our hosted and field events.
  • Work with the Product team to identify new platform capabilities with strong product potential for target verticals, building out functional process flows and creating buyer and user personas.
  • Support the Engineering team in their creation of new features, including guidance on credible data sources for AI and model enhancements.
  • Contribute to the industry team’s creation of standard work and scalable processes.
  • Provide regular reports and insights to senior leadership on effectiveness and industry trends.

Ushur focuses on automating customer service tasks to enhance customer experience. Their platform allows businesses to create digital versions of customer interactions, automating the steps from initial inquiry to service completion. This automation reduces the need for human involvement, making processes faster and more efficient, which in turn improves customer satisfaction as shown by increased Net Promoter Scores. Unlike many competitors, Ushur offers a no-code solution, enabling clients to implement changes quickly without needing technical expertise. The company's goal is to provide a flexible and effective platform that helps businesses streamline their customer service operations and achieve better results.

Company Stage

Series C

Total Funding

$89.5M

Headquarters

Santa Clara, California

Founded

N/A

Growth & Insights
Headcount

6 month growth

17%

1 year growth

25%

2 year growth

37%
Simplify Jobs

Simplify's Take

What believers are saying

  • Ushur's recognition as a Star Performer by Everest Group highlights its strong market position and innovative capabilities in Conversational AI.
  • The launch of AI-powered solutions for health plans and TPAs showcases Ushur's potential to revolutionize complex industries like healthcare.
  • Partnerships with companies like Five9 and the integration of Yellowbrick Cloud Data Warehouse indicate robust growth and expansion opportunities.

What critics are saying

  • The competitive landscape in AI-powered automation is intense, with numerous players vying for market share, which could impact Ushur's growth.
  • Rapid expansion and the introduction of new products may strain resources and lead to potential operational challenges.

What makes Ushur unique

  • Ushur's focus on Customer Experience Automation (CXA) sets it apart by specifically targeting the automation of customer service tasks, unlike broader automation platforms.
  • Their no-code solution allows clients to rapidly prototype and automate customer journeys without needing to write any code, making it highly accessible and user-friendly.
  • Ushur's AI-powered tools, such as those for care navigation and KYC processes, demonstrate a strong commitment to industry-specific solutions, enhancing their appeal to sectors like healthcare and finance.