eCommerce Operations & Analytics Co-op

Why GSK?

Uniting science, technology and talent to get ahead of diseases together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

Department Description

The eCommerce Operations & Digital Analytics Co-op will support the day-to-day operations, quality assurance, analytics, and continuous improvement of GSK’s eCommerce platforms, including GSKDirect and eCustomer Solutions (eCS). The co-op will gain hands-on experience working with digital commerce platforms, customer experience analytics, website quality assurance, operational processes, and cross-functional eCommerce initiatives.

Job Description

This role is well suited for a student interested in eCommerce, digital analytics, customer experience, business operations, or technology who enjoys working with data while also solving practical business problems.

The co-op will work with tools used by the eCommerce team, including Adobe Analytics, Quantum Metric, and Qualtrics. These platforms support website usage analysis, site replay analysis, and Voice of Customer feedback.

Key Responsibilities:

eCommerce Operations & Website Support

• Support the management and tracking of ServiceNow tickets, including access requests, incidents, website requests, and other eCommerce support needs.
• Assist with website configuration requests and quality assurance activities for GSKDirect.com.
• Support product and content updates across GSKDirect and eCS.
• Assist with ongoing support and analysis related to GSK Easy Pay.
• Help identify, document, and escalate website or customer experience issues.

Digital Analytics & Voice of Customer

• Support reporting and analysis using Adobe Analytics to help understand website traffic, usage, and customer behavior.
• Review Quantum Metric session replays to identify customer experience trends and potential website improvement opportunities.
• Analyze Qualtrics Voice of Customer survey feedback and help identify recurring themes and opportunities.
• Assist in developing recurring GSKDirect performance metrics and reporting.
• Summarize findings into clear, actionable insights for the eCommerce team.

Quality Assurance & Customer Communications

• Perform QA testing for GSKDirect website updates and email deployments.
• Validate content, links, formatting, and customer experience before deployment.
• Support investigation of potential website issues using available analytics and session-replay tools.
• Assist with customer email database maintenance, including review of bounce and block reports.
• Help review automated report distribution lists and identify opportunities for cleanup or optimization.

Process Documentation & Continuous Improvement

• Create, review, and maintain standard operating procedures (SOPs) and supporting documentation.
• Document recurring eCommerce processes and recommend opportunities to simplify or standardize activities.
• Support ad hoc analysis and projects for the eCommerce team.
• Partner with team members to translate data and customer feedback into potential website and operational enhancements.

Minimum Qualifications

• Pursuing a Bachelor’s or Master's degree in Business, Marketing, Analytics, Information Systems, Technology, Communications, Supply Chain, or a related field.
• Strong proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Comfortable working with data and identifying patterns or trends.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple assignments and prioritize work effectively.
• Demonstrated problem-solving skills and willingness to learn new systems and technologies.
• Ability to work collaboratively within a cross-functional team environment.
• Must be able to work full-time (35-40 hours/week) throughout the duration of the 6 month assignment (January ~ July 2027).
• Must have an active student status and/or within 12 months post-graduation from a BS or MS degree program. Post-doctoral candidates are not eligible. 

Preferred Qualifications

• Interest or coursework in eCommerce, digital marketing, business analytics, customer experience, information systems, or web technologies.
• Experience with, or exposure to, digital analytics platforms such as Adobe Analytics.
• Familiarity with customer experience or Voice of Customer tools such as Qualtrics.
• Familiarity with digital experience/session replay tools such as Quantum Metric.
• Exposure to ServiceNow or another ticketing/workflow management platform.
• Experience analyzing datasets in Excel and translating findings into business insights.
• Experience performing website, application, or email quality assurance/testing.
• Experience developing process documentation, SOPs, or training materials.
• Curiosity about how digital platforms, data, customer feedback, and business operations work together to improve the customer experience.

Eligibility Requirements

• Must successfully pass a drug screen and background check prior to assignment target start date.  
• Once your application is submitted, you will be prompted to complete our immersive GSK Digital Assessment. A passing score is required to proceed in the application process. After completing the assessment, a recruiter will review your application and contact you with next steps. 
  • Please note: We recommend using your personal email when submitting your application as school emails tend to block external senders. If you do not receive an automated email after submitting your application, be sure to check your spam folder.

• Atrium is committed to partnering with our clients to create inclusive work environments; to that end, if you need to request an accommodation to complete this application, please reach out to [email protected].

Benefits

• While GSK embraces a flexible work environment, we do require certain positions to be onsite. Candidates who are hired for an on-site role or hybrid role, and reside outside of 50-miles from their assigned work location, are eligible for relocation stipend. This is a one-time payment to help offset housing & relocation expenses. Please refer to the position details for the requirements of each position. 
• GSK Interns and Co-ops are offered a competitive hourly pay rate and benefits. Please note, benefits eligibility determined the month following date of hire.

• This job posting is for a temporary role as an employee of Atrium on assignment at GSK. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on several factors, including skills, competencies, experience, educational degree obtained, location and/or being pursued and other job-related factors permitted by law.

  In addition, this role will be eligible for overtime pay, in accordance with federal and state requirement.

  • Pay Rate Range: $22/hr to $43/hr

Interested in learning more? Register now on our digital learning platform (GSK Get Ahead - Connectr) where you can access interview and assessment hints and tips, speak to a mentor and learn more about life at GSK.