Area Claims Supervisor

Job Title: Area Claims Supervisor

Location: Remote - Ohio

Reports To: Dustin Tubbs

Employment Type: Full Time

Requisition Begin Date: 08/19/2026

Requisition End Date 11/19/2026 (Posting may close earlier if filled or business needs change.)

Role Overview

ProAg is seeking an experience and people-focused Area Claims Supervisor to lead, coach, and support a team of remote claims adjusters across Ohio. This leadership role is responsible for driving claims excellence through effective team management, performance coaching, workload balancing, and operational oversight while ensuring high-quality customer service and timely claim resolution.

The Area Claims Supervisor serves as a key leader within the Claims organization, partnering closely with internal teams and external stakeholders to address escalated claim matters, support business objectives, and develop a high-performing claims team. This position is ideal for a frontline claims leader who enjoys mentoring employees, improving operational performance, and leading a remote workforce. The role requires approximately 25% travel throughout Ohio to support team members, business partners, and operational needs.

In this Exciting Opportunity, You Will:

• Lead, coach, mentor, and develop a team of crop insurance adjusters across Ohio, fostering a culture of accountability, engagement, and continuous improvement.
• Provide day-to-day leadership, performance management, and career development support, including employee coaching, performance reviews, and succession planning.
• Oversee claims operations to ensure timely, accurate, and customer-focused claim handling while maintaining compliance with company policies and applicable regulations.
• Build expertise in the crop insurance industry by remaining informed of industry development, regulatory changes, and best practices, and effectively translating that knowledge into day-to-day leadership and operational decisions.
• Monitor workloads, allocate resources effectively, and support staffing decisions to meet service, quality, and business objectives.
• Review claim activity, assist with complex claim situations, and serve as an escalation point for challenging customer, agent, or operational issues.
• Partner with Claims Management and cross-functional business teams to identify opportunities for process improvement and operational efficiency.
• Deliver training, reinforce best practices, and support the successful adoption of claims processes, systems, and tools.
• Build strong relationships with agents, customers, and internal business partners through responsive communication and effective problem resolution.
• Travel throughout Ohio to support field staff, conduct coaching and training activities, and strengthen team engagement and performance.
• Model ProAg's values and leadership expectations through professionalism, integrity, collaboration, and a commitment to outstanding service.

What You Bring

• Bachelor’s degree or an equivalent combination of education and relevant claims leadership experience.
• Minimum of 2 years of people leadership experience within a claims environment.
• Experience managing, overseeing, or supporting claims operations, with a strong understanding of claims handling best practices and customer service expectations.
• Demonstrated success coaching, developing, and leading frontline employees, including performance management and employee development.
• Strong organizational, analytical, problem-solving, and decision-making skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and relationship-building skills, along with the ability and willingness to travel approximately 25% statewide within Ohio.

What We Offer

• Competitive salary and comprehensive benefit package
• Strong learning culture with ongoing development opportunities
• Opportunities for growth and career advancement
• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
• Basic life and disability insurance
• 401(k) plan with 6% company match
• 20 days of PTO, three floating holidays, approximately 10 paid holidays, and volunteer time off
• Paid parental leave
• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
• Student loan matching program
• Employee discount program
• An opportunity to do meaningful work and love what you do

What We Represent:    

A career with purpose.  Our crop insurance professionals work each day to bring peace of mind and protection to American farmers and ranchers. Join a team who truly cares.

• Part of something bigger: We offer a career with purpose as you support the farmers and ranchers who create food, fuel, and fiber for the world.
• Personal connections: We are built on strong relationships and appreciation of your individuality.
• A team who cares: We look out for each other personally and professionally because we care about each other.
• Innovators by trade: We’re committed to a brighter tomorrow for our team members and agriculture.
• The best of both worlds: We combine personal connections with powerful resources, thanks to our culture and the backing of Tokio Marine HCC.

The Company:

ProAg, a member of the Tokio Marine HCC group of companies, is positioned as a financially strong and well-capitalized insurer with an AM Best rating of A++. With 100 years of service to our agents & insureds, we stand committed to continuing the principles that ProAg was founded on: Integrity, Loyalty, and Customer Service.

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other exciting locations. With the strength and stability that comes from being a member of the Tokio Marine Group, and more than fifty years of growth, profitability, and stability, we offer important insurance products that most people don’t even know exist. Every policy we write is special, enabling our clients to do amazing things.

Pay Transparency

The pay range for this position is $80,000 - $95,000 which includes geographic adjustments, where applicable. The pay range is the range THMCC, in good faith, believes is the range of compensation for this role at the time of this posting. The hired applicant will be offered pay within the entire range based on the candidate’s geographic location, qualifications, work experience, education, and/or skill level. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws.

Disclaimer

As an insurance company, we comply with certain federal, state and local laws such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e)), which restricts our ability to employ individuals with certain types of criminal convictions. Where not restricted by law and for criminal history not covered by this law, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law.

Equal Opportunity Employer

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

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