Igloo

AI-native operating system for insurance

Head of Offline - Agency & Brokerage

Insurance Sales & AgencyConfirmed live in the last 24 hours

Full-timeJakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

A minimum Bachelor's degree in business, marketing, or a related field is required.
A minimum of 10 years of insurance industry experience is required, with a proven track record building, scaling, and managing agency and/or brokerage channels.
Professional relevant Indonesian insurance certifications (APARI) are a significant advantage.
Deep understanding of OJK regulations and compliance standards is required.
Strong experience in non-life Agency and Broking for B2B and/or B2C insurance distribution models is required.
Experience working in an Insurtech or digitally-forward brokerage environment is required.
Strong knowledge of insurance products, distribution channels, and market trends is required.
The candidate should have strong leadership, interpersonal, and communication skills and be able to build and maintain relationships with partners and stakeholders.
The candidate must be able to lead multi-functional teams.

Responsibilities

Develop and implement brokerage business strategies to achieve business key performance indicators for Direct-to-Business and Partner/Agent Sales teams.
Ensure business plans for each channel align with commercial goals, focusing on growth and profitability.
Monitor all teams' performance to ensure the brokerage business meets sales and revenue targets.
Supervise and closely track the performance of the Direct-to-Business and Agency channel sales teams against weekly, monthly, and quarterly sales targets.
Oversee and optimize sales processes, pipelines, and opportunities to drive profitable business growth.
Ensure teams drive client acquisition effectively and work toward exceeding revenue goals.
Collaborate with the Head of Placement to secure optimal insurer terms and maintain strong partnerships.
Ensure the placement team provides timely commercial offers that support customer needs.
Support the placement team with new binder development for sales channel needs.
Use the insurance industry network to enhance support for the brokerage business.
Oversee finance reconciliation and ensure timely, accurate reporting to the Regional Office.
Monitor and enhance reporting systems to ensure data accuracy and transparency, particularly for monthly figures and key performance indicators.
Ensure compliance with standard operating procedures and continuously improve processes to support business growth.
Lead the brokerage team and work with the Head of Sales, Head of Placement, and other leaders to meet targets.
Conduct regular performance reviews, keep teams on track to meet goals, and provide mentorship to improve team output.
Conduct regular checkups with the Regional Office to assess business health, review performance metrics, and ensure the brokerage business is on track.
Perform other roles and responsibilities as determined by the Regional Office.

Head of Offline (Agency & Brokerage)

Igloo · Jakarta, Indonesia · — · Posted 2026-02-06

Workplace: on_site

Description

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo's innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

Job Responsibilities

1. Strategic Leadership & Business Growth:

Develop and implement brokerage business strategies to achieve the business KPIs for Direct-to-Business and Partner/Agent Sales teams.
Ensure business plans for each business channel are aligned with commercial goals, focusing on growth and profitability.
Monitor the performance of all teams to ensure the brokerage business hits its sales and revenue targets.

2. Sales & Client Acquisition:

Supervise and closely track the performance of the Direct-to-Business and Agency channel
Sales teams, ensuring alignment with sales targets on a weekly, monthly and quarterly basis.
Oversee and optimize sales processes to ensure pipelines and opportunities growth to drive profitable business
Ensure all teams are driving client acquisition effectively and work towards exceeding revenue goals.

3. Insurance Placement & Partnerships:

Collaborate with the Head of Placement to secure optimal terms from insurers and maintain strong partnerships.
Ensure the placement team provides the best commercial offers on time, supporting the brokerage in meeting customer needs.
Support placement team with new binder development to support sales channel needs.
Use your network in the insurance industry to enhance support to the brokerage business

4. Operational Excellence & Financial Oversight:

Oversee finance reconciliation, ensuring timely and accurate reporting to the Regional Office.
Monitor and enhance reporting systems, ensuring data accuracy and transparency, particularly for monthly numbers and KPIs.
Ensure compliance with all standard operating procedures (SOPs) and continuously improve processes to support business growth.

5. Team Leadership & Performance Management:

Lead the brokerage team, working with the Head of Sales, Head of Placement, and other leaders to ensure targets are met.
Conduct regular performance reviews, ensuring the teams stay on track to meet goals, and provide mentorship to improve team output.
Conduct regular checkups with the Regional Office to assess business health, review performance metrics, and ensure that the brokerage business is on track.
Other roles and responsibilities as determined by Regional Office from time to time.

Requirements

Minimum Bachelor's degree in business, marketing, or a related field
Minimum of 10 years of experience in the insurance industry with proven track record in building, scaling, and managing agency and/or brokerage channels
Hold professional relevant Indonesian insurance certifications (APARI) is a significant advantage
Deep understanding of OJK regulations and compliance standards
Strong experience in non-life Agency and Broking for both B2B and/or B2C insurance distribution models
Experience working in an Insurtech or a digitally-forward brokerage environment
Strong knowledge of insurance products, distribution channels, and market trends.
Strong leadership, interpersonal, and communication skills, with the ability to build and maintain relationships with partners and stakeholders
Proven ability to lead multi-functional teams.

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About the Company

Igloo

AI-native operating system for insurance

Igloo provides an AI-native operating system for insurance that helps insurers and platforms configure, distribute, and manage digital insurance products across Southeast Asia. Its product works by licensing modular components—product configuration, underwriting, distribution, and claims tooling—from Igloo Tech Solutions to compress insurer launch cycles from months to days. It differentiates itself through regional scale, partnerships with over 100 partners (including Chubb, MSIG, Shopee, Lazada, Tokopedia, GCash, and Telkomsel), and cross-border operations with tech centers in China and India. Its goal is to simplify and speed up digital insurance deployment across Southeast Asia, enabling insurers and platforms to offer scalable, configurable products efficiently.

Company size: 201-500
Company stage: Series B
Total funding: $92.2M
Headquarters: Singapore
Founded: 2016

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