Full-Time
Vice President
Shareholder Services Manager I, Transaction Processing
Posted on 8/13/2025
The Bank of New York Mellon
10,001+ employees
Global financial services with asset management
No salary listed
Manchester, UK
In Person
 Operations & Logistics (1) |
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- Experience in a Customer/Client facing role in Financial Services required.
- Requires some understanding of the financial regulatory environment and be willing to learn
- Manage a team/s of permanent and temporary staff within the Contact Centre function
- Maintain familiarity with industry best practices and seek opportunities to implement as appropriate.
- Set policies and procedures for team/s managed and contribute to the development of strategic initiatives designed to improve the overall client service experience and team productivity and quality.
- Acts as a senior point of escalation for client firms
- Maintain relationships with business leaders to report client trends and needs, providing forward-looking insight on client issues and trends to drive future revenue growth.
- Provide strategic guidance on internal activities and initiatives designed to improve the client experience for UK clients, determining needed improvements through review and analysis of reported problems.
- Recruit, direct, motivate and develop staff, maximizing their individual contribution, professional growth, and ability to function effectively as a team. Provides feedback, coaching and support to improve the team's performance.
- Responsible for the achievement of multiple team goals and objectives, talent management, and supervision of first-line managers and team members.
- Bachelors degree or the equivalent combination of education and experience is preferred.
- Knowledge of UK Consumer Duty is preferred.
BNY Mellon combines traditional asset management, custody, and investment services with digital capabilities. It is building a multi-asset digital platform that links cryptocurrencies and tokenized securities with conventional financial systems, serving individuals, corporations, and institutional clients. Pershing X expands digital capabilities to improve client experiences; the firm earns fees, commissions, and interest income. By integrating ESG factors and partnering with Citi and Verizon, it aims to connect digital innovation with secure, scalable financial services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Town of East Hampton, New York
Founded
1784
Simplify's Take
What believers are saying
- Q1 2026 revenue surged 13% to $5.41B with 42% EPS growth to $2.24.
- Over 200 AI solutions deployed boost productivity on $4B tech budget.
- Digital custody expands to UAE and Singapore Gulf Bank for crypto clients.
What critics are saying
- Deposit normalization compresses net interest income 15-25% within 12-24 months.
- CET1 ratio at 11% limits buybacks as risk-weighted assets rise.
- AI ROI delays strand $400M-$800M annually, compressing margins 200-400bps.
What makes The Bank of New York Mellon unique
- BNY Mellon launched industry's first multi-asset digital custody platform in 2022.
- BNY integrates bitcoin, ether custody with $59T traditional assets as G-SIB.
- BNY partners Goldman Sachs for tokenized MMF ownership on blockchain since 2025.
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Benefits
Health Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Flexible Work Hours
Remote Work Options
Company News
The Bank of New York Mellon has acquired an additional 101,810 shares of Strategy for approximately $18.7 million, bringing its total holdings to one million shares valued at around $187.2 million at current market prices. The institution, which manages approximately $2.1 trillion in assets, joins a growing number of large organisations establishing significant positions in Strategy as a means of gaining Bitcoin exposure.
The Bank of New York Mellon is expected to report quarterly earnings of $1.93 per share, up 22.2% year-over-year, with revenues forecast at $5.15 billion, a 7.5% increase. The consensus EPS estimate has been revised down 0.5% over the past 30 days. Analysts project total interest-earning assets at $390.81 billion, compared to $354.69 billion last year. Book value per share is expected to reach $58.50, up from $52.82 previously. The Tier 1 capital ratio is forecast at 15.4%, versus 14.7% a year ago. Net interest revenue is projected at $1.32 billion, compared to $1.16 billion in the prior-year quarter. Nonperforming assets are expected to decline to $191.31 million from $213 million last year.
Bank of New York Mellon has partnered with Singapore Gulf Bank, adding the firm to its correspondent banking network and providing access to its Fixed Income Brokerage platform. The deal enables SGB's crypto-native clients to access 24/7 US dollar clearing, money market funds and Treasury bills, bridging digital assets with traditional fixed income. The partnership highlights BNY's growing role in tokenised finance infrastructure, following the bank's recent Digital Asset Summit appearance where its CEO outlined positioning around tokenisation and digital custody. However, analysts view the development as incremental rather than a major near-term catalyst. BNY's narrative projects $23.2 billion revenue and $6.4 billion earnings by 2029, requiring 5% annual revenue growth. Fair value estimates range from $118.67 to $133.83 per share.
Strategy has purchased approximately $330 million worth of Bitcoin between 1 April and 5 April, the company disclosed, even as it reported a $14.5 billion unrealised loss in the first quarter due to Bitcoin's price decline. Bank of New York Mellon has been designated by the US Department of the Treasury as a financial agent for the Trump Accounts programme for newborns. BNY Mellon has partnered with Robinhood, which will serve as brokerage and initial trustee for the accounts. US stocks climbed on Monday as oil prices dropped amid cautious optimism for de-escalation in Middle East hostilities. Iran and the US have reportedly received a Pakistan-prepared plan for ending attacks, according to Reuters.
The US Department of the Treasury has named BNY Mellon as the official financial agent for its Trump Accounts programme, with Robinhood joining as a key partner. BNY Mellon will manage initial accounts and help develop a dedicated mobile application for families to access funds. Robinhood will provide brokerage services and act as initial trustee for the accounts. The secure, white-label platform will remain under full government control whilst emphasising usability and security for first-time users. The initiative aims to expand access to structured savings and investment accounts for younger Americans as part of broader financial inclusion efforts. The Treasury will maintain strict oversight, including performance standards and regulatory compliance. Details on eligibility and funding mechanisms are still emerging.