Customer Success Manager
Amazon
Customer Success Manager
Amazon
Sells products online and rents cloud computing
Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s WW marketplaces, and supporting local Sellers’ success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.
The Global Selling PMO team collaborates with many Amazon’s global teams to support the high-growth global selling business, continuously identify new opportunities, and drive new initiatives through design, development, launch, and post-launch management.
We are seeking a Customer Success Manager to own the seller journey for Amazon Warehousing & Distribution, Amazon's strategic supply chain product. You will connect China local teams and global product teams, turning seller insights into GTM strategy and product direction that drives program adoption and growth.
This role requires strong business judgment, comfort with ambiguity, and the ability to translate complex seller needs into actionable recommendations.
Key job responsibilities
• Conduct deep-dive investigations into seller experiences across the AWD seller journey; go beyond surface-level feedback to uncover real seller needs by segment.
• Synthesize Voice of Seller (VoS) inputs into structured business requirements and advocate seller needs across internal organizations.
• Design and lead structured seller engagement initiatives to maintain a grounded understanding of pain points and unmet needs.
• Partner with Product Managers to influence product roadmap and policy improvements, representing seller and industry perspectives.
• Communicate product needs effectively to senior leaders and product owners, fostering alignment across differing viewpoints.
• Develop differentiated GTM strategies for different seller cohorts.
• Translate strategic direction into actionable plans with clear milestones and success criteria.
• Build enablement tools, FAQs, sales playbooks, and training materials to equip Account Management teams to drive AWD seller adoption.
• Define and monitor key seller success metrics; use data to identify trends and recommend program interventions.
• Drive cross-functional programs from scoping through execution, managing timelines and stakeholder alignment.
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience solving complex problems quantitatively and develop actionable data-driven business recommendations
- Experience working with and influencing senior level stakeholders
- Experience in English-language communication skills, both written and verbal
- Experience in logistics, or experience in e-commerce, retail or advertising
- Experience working with global cross-functional teams
- Experience in Sales, Territory Planning, Merchandising, and/or relevant experience within Customer Success, Account Management, or negotiating, nurturing, and growing customer relationships
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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