Bosta

Egyptian next-day logistics and courier services

Account Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeAlexandria, Alexandria Governorate, EgyptNo salary listedHybrid

About the Job

Requirements

At least one year of experience in a similar role in shipping or logistics is preferable.
Demonstrated ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive and C-level.
Experience delivering client-focused solutions based on client needs.
Ability to manage multiple tasks while paying strict attention to detail.
Listening, negotiation, and presentation skills.
Verbal and written communication skills.
Ability to thrive in a results-driven environment.
Relationship-building ability, integrity, reliability, and maturity.
Ability to prioritize competing tasks.
Critical thinking and problem-solving skills.
Time-management skills.
Attention to detail and adherence to deadlines.
Ability to work in a startup environment.

Responsibilities

Serve as the primary point of contact and build long-term client relationships.
Support clients through email, phone, online and virtual presentations, screen-sharing, and in-person meetings.
Develop trusted-advisor relationships with key accounts and client stakeholders.
Ensure timely and successful delivery of solutions according to clients’ needs and objectives.
Communicate progress on monthly and quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics and goals.
Take ownership of requests and explore opportunities to add value to job accomplishments.
Keep current clients satisfied and deliver exceptional day-to-day client service.
Monitor and analyze customers’ usage of the service.
Liaise between customers and internal teams.

Desired Qualifications

Experience with a customer relationship management (CRM) system is a plus.

About Bosta:

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

What will you do?

Be the primary point of contact and build long-term relationships with clients.
Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings.
Develop a trusted advisor relationship with key accounts, client stakeholders.
Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics/goals.
Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Monitor and analyze customer’s usage of our service.
Liaise between the customer and internal teams.

Job Code: Incremental 2026COMM-083

Who are you?

1+ years of experience in a similar role in the shipping/logistics field is a preferable.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
Experience in delivering client-focused solutions based on client needs
Proven ability to manage multiple tasks at a time while paying strict attention to detail
Excellent listening, negotiation, and presentation skills
Excellent verbal and written communications skills
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability, and maturity
Ability to prioritize among competing tasks.
Critical thinking and problem-solving skills.
Excellent time management skills.
Keen attention to detail and adherence to deadlines.
Experience with CRM system is a plus.
Able to work in a start-up field.

Thank you for considering Bosta as your next career step. We value every application we receive, and our selection process is designed to ensure the best fit for both our team and our candidates. We appreciate your patience throughout the process

About the Company

Bosta

Egyptian next-day logistics and courier services

Bosta provides next-day courier and logistics services in Egypt for businesses, handling pickup, transit, and last-mile delivery. Its platform offers real-time tracking and optional cash collection to streamline operations. It differentiates itself by pairing fast, nationwide delivery with tracking insights and cash handling for a wide range of clients, from e-commerce to traditional businesses, at competitive prices. The goal is to improve Egypt’s logistics experience by delivering reliable, fast, and affordable delivery solutions for businesses of all sizes.

Company size: 1,001-5,000
Company stage: Series A
Total funding: $8.8M
Headquarters: Cairo, Egypt
Founded: 2016

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