Automotive Diagnostics Engineer

Overview

Expleo is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through their business transformation, helping them achieve operational excellence and future-proof their businesses.

Expleo benefits from more than 50 years of experience developing complex products in automotive and aerospace, optimizing manufacturing processes, and ensuring the quality of information systems. Leveraging its deep sector knowledge and wide-ranging expertise in fields including AI engineering, digitalization, automation, cybersecurity and data science, the group’s mission is to fast-track innovation through each step of the value chain.

Responsibilities

• Create, update, and maintain ECU plant programming files based on validated input documentation, ensuring compliance with technical and functional project requirements.
• Assess the impact of engineering changes on existing programming configurations and communicate updates to cross-functional stakeholders, including Project, Manufacturing, Quality, Development, and Validation teams.
• Analyze Electronic Control Unit (ECU) connectors and electrical documentation to identify potential defects, inconsistencies, and integration issues.
• Plan, coordinate, and execute validation activities across multiple testing environments, including electronic platforms, validation benches, and virtual simulation environments.
• Prepare test plans, define test cases, document validation results, and provide technical support to manufacturing and industrialization teams for production-related deployment activities.

Qualifications

Mission

Support the global service network by delivering fast and accurate remote vehicle diagnostics, helping service centers resolve technical issues efficiently and minimize vehicle downtime.

Key Responsibilities

• Perform remote diagnostics on vehicles using advanced diagnostic tools and wireless connectivity solutions.
• Analyze and troubleshoot technical issues reported by service centers worldwide.
• Manage and prioritize diagnostic requests through a ticketing system, ensuring timely resolution of cases.
• Collaborate with service technicians to identify root causes and recommend corrective actions.
• Monitor ongoing diagnostic sessions and provide real-time support while vehicles are connected in the workshop.
• Maintain high service quality standards while meeting response time and resolution targets.
• Contribute to continuous improvement of diagnostic processes and knowledge sharing within the team.

Essential skills

• Minimum 1 year of experience in a similar role (Remote Diagnostics, Technical Support, Aftersales Support) or within an automotive service/workshop environment.
• Technical education in Mechanical Engineering, Electrical Engineering, Electronics, Mechatronics, Automotive Engineering, or a related field.
• Good understanding of vehicle systems, diagnostics, and troubleshooting methodologies.
• Ability to analyze technical issues and identify root causes in a fast-paced environment.
• Experience with diagnostic tools, ticketing systems, or technical support platforms is considered an advantage.
• Strong customer-oriented mindset with the ability to collaborate effectively with service technicians and global stakeholders.
• Good prioritization and time-management skills, with the ability to handle multiple active cases simultaneously.
• Conversational English (minimum B2 level) is required, as daily communication takes place within an international environment.
• Proficiency in Microsoft Office and general computer applications. 

What do I need before I apply

• Willing to work from Monday untill Friday between 09:00-18:00  
• Availability to work from the clients office 2 days/week - located in Bucharest 
• 1 year experience working in

Benefits

• Meal Tickets
• Holiday Voucher
• Private medical insurance
• Performance bonus
• Easter and Christmas bonus
• Employee referral bonus
• Bookster subscription
• Work from home options depending on project