Edgewater IT

Government IT consulting with security clearances

End User Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeAlbuquerque, NM, USANo salary listedIn-person

About the Job

Requirements

Relevant experience may be substituted for a degree.
Possess an Associate degree plus two years of related experience, or five years of related experience.
Have general knowledge of network products, including Novell, Cisco, and Unix.
Be a United States citizen.
Possess a Department of Energy L or Q clearance, or be able to obtain and maintain the required clearance throughout the contract.

Responsibilities

Provide basic field support for Windows, Mac, mobile, and classified-support systems, including monitoring, installation, and maintenance of personal computers, laptops, software, and networks.
Respond to system user requests for assistance.
Perform on-the-spot diagnostic evaluations, implement corrections, and train users in the proper operation of systems and programs.
Install and provide basic support for approved personal-computer software; perform upgrades across computer platforms; train office staff; maintain equipment-repair logs and inventories; assist with computer-platform administration; and help resolve operational problems.
Support the agency Local Area Network Administrator with server maintenance and administration.
Evaluate specialized Linux and classified-review computer systems in terms of machine capabilities and the man-machine interface.
Prepare hardware-related reports and studies.
Prepare functional requirements and specifications for hardware acquisitions.
Ensure that problems are properly identified and that solutions satisfy user requirements.

Overview

Edgewater is seeking an End User Support Technician to support a major national laboratory. You will provide basic field support, prepare functional requirements and specifications for hardware acquisitions, and provide support for on-the-spot diagnostic evaluations.

Responsibilities

Provide Basic Field (Win/Mac/Mob/CSU) support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks.
Provide support in responding to system user requests for assistance.
Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.
Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.
Support the agency Local Area Network (LAN) Administrator with server maintenance and administration.
Specialized Linux/Classified Review computer systems in terms of machine capabilities and man-machine interface.
Prepare reports and studies concerning hardware.
Prepare functional requirements and specifications for hardware acquisitions.
Ensure that problems have been properly identified and solutions will satisfy the user's requirements.

Qualifications

In lieu of degree, relevant experience is applicable
General knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.
Must be a U.S. Citizen
Must possess an Associates degree plus two (2) years of related experience, or five (5) years of related experience.
Possess a Dept. of Energy Clearance (L or Q) or have the ability to obtain & maintain this clearance level throughout the life of the contract.

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.

About the Company

Edgewater IT

Government IT consulting with security clearances

Edgewater IT provides IT consulting services focused on U.S. government clients. It offers expertise across the IT life cycle including program and project management, system and network operations, and cyber security, drawing on a workforce that often holds top secret clearances and advanced degrees. The company works with federal agencies and contracting partners, delivering staffing and governance support as well as policy guidance to improve efficiency and effectiveness. Edgewater differentiates itself by combining large-company capabilities with small-company attention, backed by a woman-owned status, deep government experience, and a culture that emphasizes qualified, committed personnel and competitive, stable compensation. Its goal is to be the best IT consulting partner for government clients by providing the right talent and knowledge to meet mission needs while maintaining contracting compliance and quality.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Maryland, United States
Founded: 2002

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