Guest Experience Supervisor

We are currently recruiting for a passionate and enthusiastic colleague! Do you want to work in a dynamic work environment in the center of Amsterdam and are you interested in a position at the Amsterdam Marriott Hotel? Read the information below and get excited to apply! 

Our Hotel

Set next to the picturesque Vondelpark, in the heart of the city, the 396-room Amsterdam Marriott is celebrated for its proximity to significant landmarks such as the Rijksmuseum and Van Gogh Museum, exclusive shopping, vibrant nightlife and high-end restaurants. Opened in 1975 as the first Marriott in Europe, the hotel blends a prime location with contemporary interiors, offering an ideal address for exploring Amsterdam. The hotel also features 11 flexible meeting and event spaces with natural daylight, including our Grand Ballroom and studios.

Guests can enjoy premium dining at Midtown Grill, one of Amsterdam’s top steak restaurants, as well as Bar TWLV, our cosmopolitan bar offering globally inspired dishes, creative cocktails and a day-to-night atmosphere

What are your responsibilities?

For our Guest Relations Supervisor position, we are seeking an individual who thrives on working with people and possesses exceptional "hospitality skills." Our focus goes beyond providing guests with a seamless check-in and check-out process. Instead, we aim to create a memorable and distinctive experience.

As a Guest Relations Supervisor, you will take the lead in delivering a wide range of services that guide guests throughout their entire stay. Your role empowers you to move freely within your designated space, ensuring that all necessary tasks are completed. Whether addressing guest requests, processing operational needs, preparing reports, or sharing the highlights of the local area, you will seamlessly integrate transactions into the overall guest experience.

What makes you the perfect fit?

You enjoy working in an international environment and you are passionate about delivering excellent customer service to make sure that our guests experience a memorable stay. You enjoy working with people and work well in a team. You have great organizational-, communication- and leadership skills. You have a good overview and are proactive in your daily routine. You can coach and motivate your colleagues to give their best and you have a high guest focus. To be eligible for this position you…

• Have or pursuing a degree in hospitality;
• Have at least 2 years of experience in the Front Office and / or Guest Relations Department of an international hotel chain;
• Have experience in customer service;
• Can communicate fluently in Dutch and/or English, another language is of course a plus;
• Are willing to work morning, evening (AM/PM), and weekend shifts;
• Are pro-active and reliable;
• Are most of all: creative!

What do you get in return?

The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore we offer:

• Special discounted rates for 10.000+ Marriott hotels worldwide for you, your family and friends;
• A special discount of 50% in a selection of fine bars and restaurants in 5 star hotel properties in Amsterdam;
• Monthly gross salary of €2645.47.
• Personal coaching & training to support you in your day-to-day job;
• Career possibilities within Marriott International;
• You can make use of our gym for free. To get a good work out before our after your shift.
• A travel allowance of €0,23 per kilometer, with a maximum of €200 per month.
• If you live more than 50 km away (one way), you are eligible to park for free at the hotel.
• 25 paid vacation days per year. Based on a fulltime contract;
• Professional uniform provided by the hotel;
• Access to our Marriott Benefits at Work Platform;
• Discounts at top restaurants in Amsterdam through our partnership with Luxury Hotels of Amsterdam. 
• Possibility for an attractive referral bonus program
• A ‘Sprit to Serve’, get rewarded for bringing excellent service through positive reviews;
• A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;
• A professional environment to work in;
• Many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings.

For more information about the Amsterdam Marriott Hotel please have a look on our website; www.amsterdammarriott.com.

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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.