Full-Time
Risk Operations Lead
Posted on 10/31/2025
Zeller
201-500 employees
Zero-cost EFTPOS payments with business tools
No salary listed
London, UK
Hybrid
 Finance & Banking (1) |
|---|
- Proven experience (7+ years) in risk management within an Electronic Money Institution, Payment Services Provider, or Financial Services environment.
- Strong knowledge of regulatory requirements, industry best practices, and risk management frameworks.
- Excellent analytical, problem-solving, and decision-making skills.
- Develop, implement, and maintain a comprehensive risk management framework in line with FCA regulations and business objectives.
- Identify and assess key risks, including operational, financial, compliance, and reputational risks, and develop risk mitigation strategies.
- Monitor and review the effectiveness of the risk management framework and make necessary adjustments.
- Develop and maintain the company's Risk Appetite Statement and ensure alignment with the business strategy.
- Act as the key liaison with the FCA and other regulatory bodies on risk-related matters.
- Conduct regular risk assessments and stress testing to evaluate the institution's risk exposure.
- Prepare and present risk reports to the senior management team and the board of directors, highlighting key risks and mitigation strategies.
- Develop and implement policies and procedures to manage operational risks, including fraud prevention, data security, and business continuity.
- Build and lead a team of financial crime analysts that will execute transaction monitoring and analysis, and review of high-risk sellers.
- Handle operational escalations and determine whether the firm is at material risk in its positions with its customers.
- Design, implement, operate and improve risk management strategies to identify emerging fraud vectors and typologies.
- Lead material investigations and analysis across our cardholder, account holder, merchant and employee base.
- Monitor fraud and blacklist alerts, investigate possible matches and minimise losses by taking appropriate action when ‘hits’ are identified.
- Monitor rules performance (fine-tuning rules) to ensure quality alerts are generated and eliminate false positives.
- Complete fraud retrospectives to document confirmed fraud incidents and take appropriate actions.
- Comply with regulatory reporting obligations related to fraud, including the submission of a bi-annual report to the FCA on collection of statistical data on fraud.
- Report fraud incidents, trends and mitigation strategies to the Board of Directors.
- Oversee compliance with DISP requirements.
- Intervene as described in the Business Continuity Plan if an incident affecting financial transactions arises.
- Maintain the Conflicts of Interest Register and Risk Register.
- Lead significant cross-team projects in the fields of tooling and process improvement
- Oversee subject matter projects and provide training, guidance, and mentorship to the broader team.
- Effectively manage resourcing to meet demand and identify improvement opportunities and efficiencies, including overseeing services rendered from Group entities
- Assist in developing a financial crimes awareness culture throughout the organisation by providing advice and guidance to others as well as identifying gaps in staff knowledge and procedural deficiencies.
- AML/CTF certifications such as CAMS, ICA, CFCS, CFE are desirable.
- Experience in card issuing, card acquiring and / or current account banking is advantageous.
- Experience in analytical languages such as SQL, Python and R is advantageous.
- UK card acquiring experience and being part of a high-growth startup environment before are bonus points.
- Understanding data and statistical analysis techniques
Zeller provides a full set of business financial tools with a focus on zero-cost EFTPOS for in-person payments. It also supports invoicing, online payments, customer data management, expense tracking, and the ability to earn interest on business funds, all accessible from a single dashboard on a freemium model. The product works by enabling businesses to accept payments in person without upfront EFTPOS fees, while revenue comes from transaction charges on EFTPOS and premium features. Unlike some providers, Zeller combines a broad suite of financial tools under one platform, backed by local seven-day-a-week support, dedicated account management, and staff training. The goal is to help small and medium businesses reduce costs and manage their finances more efficiently through an easy-to-use, integrated system.
Company Size
201-500
Company Stage
Series B
Total Funding
$122.5M
Headquarters
Melbourne, Australia
Founded
2020
Simplify's Take
What believers are saying
- UK market targets 5.7 million SMEs facing £5.2B annual card processing fees burden.[7]
- Platform promises up to 35% annual cost reduction, addressing rising UK operating costs.[2]
- Oracle Simphony integration enables remote terminal pairing across multi-location restaurant chains.
What critics are saying
- Entrenched UK competitors SumUp, Zettle, Worldpay possess superior local integrations and brand trust.[2]
- Square's aggressive Australian expansion with zero-fee EFTPOS undercuts Zeller's freemium model.[2]
- Terminal 2 reliability unproven in high-volume environments risks customer churn to established providers.
What makes Zeller unique
- All-in-one platform combining payments, invoicing, accounts, and expenses eliminates fragmented provider stack.
- Sub-six-minute digital onboarding significantly faster than industry standard of several days.
- Flat-rate transaction fees with no hardware lock-in contracts reduce total cost of ownership.
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Benefits
Company Equity
Parental Leave
Flexible Work Hours
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↑ 0%Australian fintech unicorn Zeller has launched in the UK, marking its first international expansion since its 2020 founding. The Melbourne-based business payment and financial solutions platform achieved a $1 billion valuation following a 2022 funding round. The UK expansion puts Zeller in competition with numerous legacy institutions, challenger banks and established fintechs. However, co-founder and CEO Ben Pfisterer claims to see opportunity in the market, citing unreliable and costly payment hardware from legacy providers, along with lengthy onboarding processes. "The UK is one of the world's most advanced fintech markets," said Pfisterer, noting the market is four times the size of Australia. The company aims to offer merchants a more affordable way to manage payments and business finances.
What's new at Zeller this october. By Team Zeller Myzeller has rolled out a stack of new features this month to give your customers more ways to pay - and give you more control over transfers, refunds, and cards. From scheduled transfers to personalised cards and China UnionPay acceptance, here's everything that's just landed and ready for you to use in your Zeller Account. Read on to learn more. Cut out extra admin by scheduling one-time or recurring transfers from your Zeller Transaction Account. Need to transfer funds on a regular basis or schedule a bill to be paid at a future date? Save unnecessary admin time by scheduling transfers from your Zeller Transaction Accounts for things like: * Paying suppliers, staff or rent * Paying bills via BPAY * Moving funds into your Zeller Savings Account to earn a great interest rate * Automatically setting aside money for tax time * Moving funds to another internal or external account You can choose to send funds instantly or at a future date, and set the exact time down to the quarter-hour. Transfers can occur one-time, or be placed on a recurring schedule to repeat on a daily, weekly, or monthly basis, and you decide when they end - on a set date, after a number of transfers, or left to run indefinitely. If plans change, you can end a schedule early. You can start scheduling transfers now in the Zeller Dashboard or from your Zeller App. Visit its support articles to get started: Welcome even more customers with China UnionPay. Myzeller has expanded payment acceptance on Zeller Terminal, invoices, and payment links to include China UnionPay cards, making it easier for your business to serve Australia's large and growing Chinese customer and tourist base. From international tourists to students studying at local universities, Chinese customers represent a significant and fast-growing segment for many Australian businesses. By accepting UnionPay - the trusted card network issued by virtually every major bank in China - Myzeller is removing friction at the checkout and opening your doors to more sales opportunities. UnionPay payments are processed through Zeller just like any other card at Zeller's simple flat rate of 1.4%. If you're already using Zeller, there's nothing more to do, you're ready to accept China UnionPay payments today. Learn more about China UnionPay acceptance here. Issue refunds easily with your pos-integrated Zeller Terminal. Refunds aren't always straightforward. Sometimes you need to refund an amount that isn't tied to a previous transaction in your POS. This new update allows you to push an 'unmatched' refund from your Linkly or Oracle-integrated POS to your Zeller Terminal, which then processes the refund directly to your customer's card. When you instruct your POS system to trigger a refund, your Zeller Terminal will prompt your customer to tap, insert, or swipe their card to receive it. This gives you flexibility to: - Refund payments that were not originally processed on Zeller Terminal The refund is processed straight back to the card presented, making things simpler for both you and your customers. Accept over-the-phone payments with your pos-integrated Zeller Terminal. Myzeller has made it easier for merchants using a point of sale system integrated via Linkly or Oracle Simphony to accept payments over the phone (also known as MOTO payments) with Zeller Terminal. Instead of requiring your customer to physically present their card, you can now manually enter card details when a sale is pushed from your POS to your Zeller Terminal. For merchants using a POS integrated via Linkly. * Start a sale in your POS system. * When the payment pushes to your Zeller Terminal and the standard Tap, insert or swipe card screen appears, tap the terminal screen to reveal the Enter Card Details button. * Manually key in the card details, and confirm the amount. The sale will automatically be closed and reconciled in your Linkly-integrated POS system. For merchants using Oracle Simphony POS. * Start a MOTO sale in your Oracle Simphony POS system. * On your Zeller Terminal, manually enter the card details and confirm the amount * The transaction result is automatically sent back to your POS - no extra reconciliation needed. Note: Before processing an integrated MOTO payment, make sure your Zeller Terminal is paired with your POS via Linkly or integrated with Oracle Simphony, and that MOTO payments are enabled. Showcase your brand with personalised debit and corporate cards. No matter how big or small your business is, strong branding is key to making you look professional and established. Myzeller know a lot of effort goes into creating a strong brand identity, which is why Myzeller has made it easy to personalise Zeller Debit Cards and Zeller Corporate Cards with your business logo and custom labels. Adding your logo to your cards shows suppliers you take your finances seriously, while also helping to reinforce your brand and avoid mixing business and personal expenses. Plus, for businesses with multiple venues or employees, personalised cards make expense management easier. When creating a new card, you'll be able to upload a logo and add a label to help make clear which team, department, or purpose the card is for. Both physical and virtual cards can be customised from your dashboard in just a few minutes. Virtual cards are available to use instantly, while physical cards are delivered in under a week. Keep the feedback coming. Myzeller is always adding features to make it simpler and smoother to run your business. Keep an eye on your Zeller Dashboard and the Zeller Business Blog for the latest updates. Myzeller'd love to hear your ideas for what Myzeller should build next! Send them to [email protected] and Myzeller'll use them to shape its roadmap. Upgrade from your outdated business bank. Open a free Zeller Business Transaction Account today.
Australian fintech Zeller has announced an update to their all-in-one B2B financial super app, including the release of new invoicing functionality, enabling small businesses with a fully mobile solution to create, manage, track, and send invoices directly from their smartphone.
Zeller's 2024 Australian Tipping Report revealed that, despite ongoing cost-of-living pressures, Australians are tipping more frequently and generously than ever before.
Zeller, an Australian fintech company, has launched "Bill at Table," a solution aimed at helping restaurateurs increase table turnover and improve operational efficiency.