Technical Trainer

Job Description

Job Summary:

Lead training courses on CCM roofing products and systems, including Carlisle SynTec Systems and Versico Roofing Systems. Deliver instruction in both classroom and hands-on settings to educate contractors, installers, and industry professionals on proper installation techniques, product application, and system performance. Support includes training on single-ply membranes, insulation, adhesives, and accessories. Collaborate with internal teams to ensure training reflects current product standards and best practices.

Duties and Responsibilities: 

• Training programs for CCM Roofing Applicators.  Composing and scheduling of training programs, the ability to physically complete product and accessory installation work, i.e., splices, flashings, installation of insulation and membrane, includes full working knowledge of specs and details, and the ability to converse and convey installation methods to roofing foremen and crewmen.  

• Maintain current CCM training content updating appropriately to incorporate yearly product additions and specification/detail changes. Produce professional presentations, utilizing Microsoft PowerPoint, to support a best in class training experience.  

• Set up, tear down and prepare demonstration areas to satisfy needs and flow of each training, keeping a presentable and professional appearance. Works with other trainers and departments to coordinate logistics around groups utilizing the training areas. This includes assisting with product inventory orders, organizing and stocking product received, and retrieving ordered product for training. 

• Building custom training programs and agendas to fulfill customer needs. This includes building the agenda, organizing the demos and creating classroom presentations.  

• Mentoring and training newly hired Field Service Representatives (FSR). Understand and be able to educate on FSR job duties including, but not limited to: Inspecting a warranted CCM roofing system, scheduling inspections, investigations, job site visits, FSR Procedure manual. Assist Field Services to stay up to date on inspection procedures and CCM Inspect APP changes. Changes are to be incorporated into training programs as necessary.  

• Travel by car / truck or airplane to support training efforts at remote training locations. This requires utilizing CCM travel resources to schedule and book travel for business.  

• Telephone and e-mail assistance for technical questions presented by roofing applicators.  Answering telephone calls and e-mails from outside parties regarding project specifications and warranty requirements.  This requires a full working knowledge of specifications and details, the ability to converse with outside parties, the ability to utilize other departments inside CCM to assist/answer technical questions and/or problems presented by CCM customers. 

• Other duties include; presenting at industry or company events, enforcing proper installation techniques, Field service activities and training for other CCM company (CCW, Insulfoam, CCM, Hunter, etc.) products, as needed.  

• Other duties as assigned. 

Working Conditions: 

• Majority of time spent in the office and classroom/demonstration room environment, some training will take place in the customer’s office/shop and on the rooftop. Approximately 10-20% of work is administration or in an office setting. 

• Occasional time spent in an outside work environment in all-weather elements, excluding lightning, high winds, and unsafe conditions. 

• Some extended hours or weekend work may occasionally be required. The required travel for this position may average up to 25%-40% throughout the calendar year. Most travel will be by car, but air travel could be necessary depending on location.

Additional Information:

This position typically operates during standard business hours, Monday through Friday, from 8:00 AM to 5:00 PM. Occasional flexibility may be required to accommodate meetings across time zones or address critical business needs. The employee is expected to comply with all company policies, including those related to data security, confidentiality, acceptable use of technology, and remote work standards.

This is a fully onsite position. The employee is expected to be physically present at their designated work location during scheduled hours. In-person attendance is essential for collaboration, access to onsite resources, and the performance of job responsibilities. Employees must comply with all site-specific safety, security, and conduct policies.

Periodic travel may be required for team meetings, training sessions, or company-sponsored events, with advance notice provided. Travel expenses will be reimbursed in accordance with the company’s travel and expense policy.

Qualifications

Education and Experience:  

• Required: 

  • High school diploma or GED required. 

  • Minimum of two (2) years single-ply roofing experience. 

  • Must possess a valid driver’s license and maintain a satisfactory driving record in accordance with company policy.  

• Preferred: 

  • An associates or bachelor’s degree is highly preferred. 

  • Experience conducting presentations in front of an audience 

  • Bilingual Preferred but not required 

Required Knowledge/Skills/Abilities: 

• Essential Full Performance Knowledge:  

  • Carlisle & Versico Specifications and Details 

  • Carlisle & Versico products and uses 

  • Warranty interpretation and requirements 

  • Company policies and procedures 

  • Department policies and procedures 

  • Safety requirements for roofing, hazardous materials, driving 

  • General roofing, construction, principles and practices 

  • Tolerances for products, details and design 

  • Hand and power tools associated with single ply roofing & construction 

  • Driving laws 

  • Company organization and locations 

  • Laptop and Tablet usage 

  • Smartphone usage 

  • Word, Excel, and PowerPoint  

  • CCM Inspect APP 

• Essential Full Performance Skills: 

  • Oral Communication 

    • Directly communicate with Applicators, Rep, Distributor, Owner, Architect, Consultant and CCM employees about commercial roof systems, products, and repair issues.   

    • Directly communicate with Technical & Warranty Services, Product Marketing, Design Services, and Sales concerning training content and literature.  

    • Interpersonal skills 

    • Understanding, interpreting client’s language and concerns 

    • Problem solving and conflict resolution 

    • Coaching 

    • Facilitating/Presenting   

    • Listening 

  • Written Communication 

    • Technical Writing to assist with updates on literature, specs, details & presentations 

    • E-mail / phone to customers, building owners, internal employees, etc. 

    • Inspection documentation (CCM Inspect APP) 

    • Job Site Visit, Start-Up and investigation Reports 

    • Forms for Spot-Checks, Warranty Transfers, Invoice Inspections, etc. 

  • Organization 
    • Independent scheduling and completion of work assigned 
    • Response to e-mails and phone calls in a timely manner 
    • Adjust schedule as needed  

  • Eye-Hand Coordination 

    • Typing 

    • Dexterity 

    • Hand / Power Tools 

  • Time Management 

Additional Information

Our Culture & Values

At Carlisle, our culture is grounded in a shared commitment to our core values: Start with Safety, Focus on Customers, Act with Integrity, Pursue Excellence, Better Every Day, Drive Innovation, and Deliver Results. These values are not just words—they guide our behaviors, decisions, and actions every day. They are the foundation of our business and the reason for our continued success 

#LI-JS

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected].

INFORMATION SECURITY ALERT

All applicants for careers with Carlisle will be submitted through this site. Carlisle will not extend job offers without prior in-person or visual correspondence and we will not ask you to provide private personal information for a background check prior to extending a job offer. For more information, please review our Privacy policy.

Salary Range (Min, Mid, Max): 48,557 - 67,980 - 87,403