HR Leader

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Position: HR Leader, Philippines (Director, HR, Philippines)

Location: Manila, Philippines

Report to: Vice President, Human Resources, Asia Pacific

About the Role

The HR Leader, Philippines plays a pivotal role by providing both strategic and tactical Human Resources (HR) thought leadership to the country and is responsible for the development of the overall People strategy including formulating and executing specific programs with the support of their direct reporting team.

The HR Leader, Philippines is a trusted advisor, partnering with leaders to shape talent outcomes, organizational effectiveness, meaningful employee experiences and drive end-to-end people strategies.

You'll partner closely with leaders to support strategic needs and solve complex people and organizational challenges, providing thoughtful advice, sound judgement, and practical solutions that influence business decisions and strengthen organizational capability.

You'll leverage your HR expertise to identify risks and opportunities, execute workforce strategies, connect insights across multiple sources, and translate them into actions that create meaningful impact.

If you enjoy leading and developing teams and thrive in a fast-paced, evolving environment, enjoy solving complex challenges from time to time and take ownership of delivering outcomes, this role will be a great fit.

Role Expectations

Success in this role is built on trusted partnerships, sound judgement, and the ability to translate business challenges into practical solutions. You'll be expected to influence decisions, and balance strategic thinking with operational excellence.

• Align the Philippines people strategy to help Genesys orchestrate AI powered experiences for our clients
• Lead the local HR Partner team in executing strategies
• Partner with business leaders on workforce planning, organizational design, and talent strategies
• Advise, collaborate and coach senior leaders and managers throughout the employee life cycle on employee relations, performance management, and organizational change - applying sound judgement, local employment law knowledge, and a pragmatic, solutions-oriented approach to ensure compliance, fairness, and appropriate risk mitigation.
• Build trusted partnerships with stakeholders by providing thoughtful guidance and alternative perspectives to support effective decision-making.
• Partner with Talent Acquisition and hiring managers on their talent strategies including role design, job levelling, compensation positioning, and candidate assessment for critical hires.
• Facilitate performance and compensation reviews, providing practical guidance to managers while ensuring alignment with company philosophy.
• Partner with global Talent Development team to support and drive programs
• Partner with the Total Rewards team on market data (compensation and benefits) and annual review cycles
• Conduct regular engagements with leaders to understand team dynamics, identify emerging issues early, and provide proactive coaching and support.
• Participate in local leadership meetings/discussions, contributing meaningful people insights that support decision-making.
• Ensure compliance with local employment legislation and recommend continuous improvements to HR policies, processes, and programmes.
• Leverage HR data and analytics to identify trends, generate insights, and recommend targeted actions that inform people, programmes and business decisions, including employee engagement, compensation, benefits, succession planning, and workforce initiatives.
• Represent the Philippines by providing local insights and constructive feedback into global HR initiatives, projects, and focus groups.
• Periodically review local HR policies and practices to ensure ongoing relevance, effectiveness, and compliance.
• Collaborate effectively with the broader HR team and cross-functional partners to deliver consistent high-quality employee and manager experience.
• Embrace and be a beacon for our Genesys values

Qualifications

• Relevant tertiary qualification and/or recognised professional HR certification in Human Resources or a related discipline, or equivalent knowledge and practical experience.

Experience

• 10 + years relevant experience supporting multiple HR disciplines within fast-paced, multinational technology organisation.
• Experience leading, managing and developing HR teams
• Proven success in devising and executing Site HR strategies for workforce of 500 or more employees. 
• Experience partnering with leaders in a Country HR capacity within the Philippines.
• Experience implementing programs, leading change or transformation. 
• Advanced analytical skills, mastery of Excel and PowerPoint, and HR information systems. 
• Ability to have a strong office presence

Knowledge & Expertise

• Strong knowledge of employment legislation, statutory compliance, and HR best practices within the Philippines
• Practical expertise in workforce planning, organizational design, job levelling, talent management, employee relations and performance management.
• Strong ability to maintain and respect confidentiality and handle sensitive situations with excellent judgement and discretion.
• Working knowledge of compensation principles and annual reward review processes.
• Experience supporting organizational change and business transformation initiatives.
• Ability to interpret HR data, identify trends and translate insights into practical business recommendations.

Skills & Competencies

• Strong business partnering and stakeholder management skills, with the ability to build credibility, influence decisions and develop trusted relationships across all levels of the organisation.
• Demonstrated critical thinking and analytical capability, with the ability to synthesize complex information, identify underlying issues, and translate insights into pragmatic recommendations.
• Demonstrated systems thinking, recognising the broader organisational implications of people decisions and balancing local needs with regional/global and business priorities.
• Sound judgement, with the ability to balance business priorities, people considerations, and compliance requirements when navigating complex situations.
• Demonstrates honesty, high integrity, responsibility and honoring commitments
• Applies a consultative and coaching approach appropriate to stakeholder needs and business context.
• Demonstrates curiosity and adaptability in adopting AI-enabled tools and emerging technologies to enhance HR delivery and decision-making.
• Highly organised, self-directed, and able to manage competing priorities while delivering high-quality outcomes.
• Demonstrated ability to collaborate effectively within regional and global teams.
• Excellent communication skills, both verbal and written
• Strong interpersonal, collaboration and teamwork skills

Language Requirements

• Excellent written and spoken English.

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.