Director Digital Product Management - Commercial AI & Intelligence

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Director, Digital Product Management – Commercial AI & Intelligence

Help shape how the next generation of commercial teams understands customers, finds opportunities, and gets work done.

Thermo Fisher Scientific is seeking an experienced digital product leader to define how commercial technology, data, customer intelligence, and AI come together across our global organization. In this role, you’ll set the vision and roadmap for capabilities that help Sales, Marketing, and business teams work with better information, make more confident decisions, and deliver more meaningful customer experiences.

This is an opportunity to shape an enterprise-wide commercial product strategy at a time when AI is changing how teams prepare for customer conversations, recognize opportunities, and act on insights. You’ll connect business priorities with product, data, and technology strategy—turning emerging capabilities into practical tools that can scale across Thermo Fisher.

What you’ll do

You’ll establish the North Star for our commercial digital experience and own the integrated roadmap across Commercial AI, Sales and Marketing technology, Salesforce-enabled experiences, the Commercial Insights Platform, and the data capabilities that support them.

You’ll guide how AI, customer intelligence, analytics, collaboration tools, and commercial workflows connect. This includes shaping capabilities that help colleagues prepare for customer interactions, understand accounts and opportunities, surface relevant insights, receive next-best-action recommendations, and increasingly automate routine work.

You’ll also lead the product strategy for the Commercial Insights Platform, helping it become an enterprise source of actionable customer, account, opportunity, market, and commercial intelligence. You’ll define how internal and external data, digital activity, customer content, competitive intelligence, and analytical insights can work together—and how those insights should appear in Salesforce and the tools commercial teams already use.

A key part of the role is turning strategy into a focused, executable plan. You’ll identify high-value AI and technology opportunities, set priorities and dependencies, build investment recommendations, and establish ways to measure results. You’ll work with Sales, Marketing, Commercial, IT, Data & Analytics, Data Science, Enterprise Architecture, and business leaders to make sure investments support business goals and build capabilities that can scale.

You’ll influence important decisions about data, architecture, platforms, and integration. That means bringing enough technical fluency to ask hard questions, understand tradeoffs, and advocate for solutions that support a coherent long-term product direction.

You’ll also serve as a key product leader in strategic relationships with technology providers and consulting partners, including OpenAI and Salesforce. You’ll assess emerging capabilities and help determine where Thermo Fisher should build, buy, partner, or integrate.

As a people leader, you’ll build and develop a strong product management organization. You’ll set clear ownership and decision-making practices, coach product leaders, and create a team that can work confidently across business strategy, data, AI, and enterprise technology.

How you’ll measure success

You’ll help establish clear measures for product adoption, productivity, customer impact, commercial effectiveness, revenue enablement, and cost savings. You’ll use business results, user feedback, and performance data to refine capabilities and guide future investment.

What you’ll bring

• A Bachelor’s degree in business, Marketing, Information Systems, Computer Science, Data & Analytics, Engineering, or a related field. A master’s degree is preferred.
• 10+ years of relevant experience in digital product management, commercial technology, enterprise data and analytics, AI, enterprise platforms, customer experience technology, or technology-enabled transformation.
• Experience owning product strategy and multi-year roadmaps for complex enterprise capabilities.
• A track record of leading cross-functional initiatives that bring together business, product, technology, data, architecture, analytics, and engineering teams.
• Experience with enterprise Sales and CRM technologies; Salesforce experience is strongly preferred. Marketing technology experience, especially Adobe, is also preferred.
• The ability to translate business strategy into product capabilities, architecture needs, investment priorities, and measurable outcomes.
• Strong business-case development and prioritization skills, including experience influencing investment decisions with senior leaders.
• The communication and executive presence to make complex AI, technology, data, and architecture topics clear and actionable.
• The ability to build alignment and influence decisions across a large, global, matrixed organization.
• Experience leading, coaching, and developing product managers or other professional teams.

Experience with generative AI, agentic capabilities, customer or account intelligence, next-best-action products, commercial insights platforms, or global digital transformation is especially valuable.

Bring your product vision and leadership to a role where you can help define how commercial teams work—and what they can accomplish—with AI and intelligence at their fingertips.