Global Rewards Operations Lead

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

• Provides strategic leadership and sets the overall direction of Rewards Operations across the four regions: AMEA, NA, LA and MEU, respecting the diversity in team composition, cultures and business maturity.
• Partners effectively with the Global COE Rewards Lead to ensure a cohesive and effective Rewards strategy.
• Collaborates closely with other Workstream Leads to ensure effective join-up of the overall People Services Operations strategy and smooth end-to-end delivery of shared services.
• Anticipates HR operations and digital trends, and leads greater harmonization across people processes across regions, as well as ongoing efforts to drive greater centralization of activities and processes that can be scaled and deployed globally.
• Collaborates with the Global Employee Experience Lead to ensure the digital and process excellence agenda is embedded into the Rewards workstream strategy and that regional digitalization needs are supported.

How you will contribute

Operational Delivery
1. Accountable for ensuring consistent, high quality operational service delivery for My Rewards across all regions:
• Actively engages with the regions to deeply understand their specific needs and challenges.
• Analyses performance drivers in the regions to identify opportunities for improvement and innovation.
• Develops and implements tailored Rewards solutions to address unique regional requirements and challenges.
• Drives continuous improvement through benchmarking, identifying trends in KPIs / metrics and qualitative insights across all regions.
• Accountable for SOX compliant delivery of all services delivered in Rewards.
2. Develop, articulate and champion a comprehensive Global Rewards strategy aligned with the People Services agenda:
• Build the Rewards Operational Maturity Model.
• Design and implement the Rewards service delivery model and end to end process framework.
3. Drive global process standardization and simplification initiatives to optimize efficiency and improve the employee experience:
• Design and implement a Compensation and Benefits Decoupling strategy specifically tailored for the AMEA and MEU regions.
• Deliver cost to serve commitment of Global Rewards.

Continuous Improvement
• Responsible for application of the service delivery model and end-to-end process framework for the CoS workstream, driving continuous improvement through benchmarking to provide efficient, effective and compliant People Services with an employee driven culture.
• Monitor and manage performance and service level agreements through the analysis of KPIs / metrics and qualitative insights, to identify trends and drive improvements.

Overall Accountability for Rewards Delivery
1. Accountable for ensuring consistent, high quality operational service delivery for My Rewards across all regions:
• Actively engage with the regions to deeply understand their specific needs and challenges.
• Analyze performance drivers in the regions to identify opportunities for improvement and innovation.
• Develop and implement tailored Rewards solutions to address the unique requirements and challenges in the region.
• Drive continuous improvement through benchmarking, identifying trends in KPIs / metrics and qualitative insights across all regions.
2. Develop, articulate and champion a comprehensive Global Rewards strategy aligned with the People Services agenda:
• Build the Rewards Operational Maturity Model.
• Design and implement the Rewards service delivery model and end-to-end process framework.
3. Drive global process standardization and simplification initiatives to optimize efficiency and improve the employee experience:
• Design and implement a Compensation and Benefits Decoupling strategy specifically tailored for the AMEA and MEU regions.
• Deliver cost-to-serve commitment of Global Rewards.

Presence and Partnership
1. Collaborate effectively with the Global COE Rewards Lead to ensure a cohesive and effective Rewards strategy and with the Global Employee Experience Lead for Rewards to integrate digital and process excellence into the Rewards workstream.
2. Build strong partnerships with the RPSLs of each region to understand regional needs and ensure the My Rewards agenda is aligned.
3. Collaborate with other Workstreams to understand their agenda and interdependencies with Rewards, enabling a holistic approach to strategy development and the leveraging of best practices across the organization.

Leadership
1. Provide ongoing coaching and guidance to the Regional My Rewards Leads in MEU and NALA, helping them develop their skills and elevate their leadership and presence.
2. Provide regular feedback and coaching sessions, and work with Regional Leads to develop individual development plans aligned with career goals and business needs.
3. Showcase Rewards strategy and gain alignment of Regional Rewards Leads.
4. Act as the main point of escalation to resolve complex Rewards issues and employee complaints.
5. Remain actively involved in key decisions and initiatives, providing guidance and support to BU Rewards Leads as needed.

More about this role

What you need to know about this position:-

What extra ingredients you will bring:

Education / Certifications:

Job specific requirements:

Travel requirements:

Work schedule:

No Relocation support available

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.

Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularService Operations (Delivery)Global Business Services