Oracle

Builds databases, business apps and cloud services

Support Engineer 2

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listed

About the Job

Requirements

In-depth configuration experience using Oracle Health (Millennium) products.
At least three years of relevant experience in service management and change management.
Familiarity with artificial intelligence tools and practical experience applying them responsibly to improve productivity and streamline routine tasks.
Strong SQL skills and advanced Microsoft Excel proficiency.
Experience using Jira to track, prioritize, and document requests.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to work independently on assigned requests, manage competing priorities, and collaborate effectively with internal stakeholders.
Ability to identify repetitive work and contribute to automation and process improvement.
Availability to work the required shift of 3:30 PM IST to 12:30 AM IST the following day.

Responsibilities

Serve as a primary contact to support ClientWorks Product Managers, triaging and configuring system/software requests.
Independently configure, validate, and document approved system/software configuration changes for assigned Oracle Health (Millennium) products.
Collaborate with internal teams to investigate and resolve configuration-related requests across supported Multi-Tenant customer and internal Sales domains.
Support domain access activities for internal stakeholders.
Maintain complete Jira records, configuration documentation, and reusable guides for common requests.
Use SQL and advanced Microsoft Excel capabilities to support data analysis, configuration validation, and operational reporting.
Identify opportunities to automate manual configuration activities and contribute to workflow improvements using approved tooling and artificial intelligence assistance.
Communicate request status, dependencies, and issues clearly; prioritize competing requests and escalate when necessary.
Participate in Agile team activities, knowledge sharing, and continuous process improvement.

Desired Qualifications

Oracle Health (Millennium) Pharmacy product configuration experience.
Experience with automation scripting or tools used to streamline configuration and support activities.
Familiarity with Agile methodologies and responsible use of artificial intelligence-assisted productivity tools.

The ClientWorks Product Delivery team is seeking a Support Engineer 2 to support Oracle Health (Millennium)products through system\software configuration for the Oracle Health Multi-Tenant customer base. In this role, you will serve as a primary point of contact for ClientWorks Product Managers, responding to system\software configuration change requests for current and future state product needs, collaborating with internal teams to address customer configuration needs and maintain accurate documentation. You will also contribute to AI-enabled operational efficiency by identifying repetitive activities, using approved automation tools and AI assistance, and supporting improvements that reduce manual configuration effort and help the team scale.

Key responsibilities:

Serve as a primary contact to support ClientWorks Product Managers, triaging and configuring system\software requests.
Independently configure, validate, and document approved system\software configuration changes for assigned Oracle Health (Millennium) products.
Collaborate with internal teams to investigate and resolve configuration-related requests across our supported Multi-Tenant customer and internal Sales domains.
Support domain access activities for internal stakeholders.
Maintain complete Jira records, configuration documentation, and reusable guides for common requests.
Use SQL and advanced Microsoft Excel capabilities to support data analysis, configuration validation, and operational reporting.
Identify opportunities to automate manual configuration activities and contribute to workflow improvements using approved tooling and AI assistance.
Communicate request status, dependencies, and issues clearly; prioritize competing requests and escalate when necessary.
Participate in Agile team activities, knowledge sharing, and continuous process improvement.

Required qualifications:

In depth configuration experience using Oracle Health (Millennium) products.
At least three years of relevant experience in service management and change management.
Familiarity with AI tools and practical experience applying them responsibly to improve productivity and streamline routine tasks.
Strong SQL skills and advanced Microsoft Excel proficiency.
Experience using Jira to track, prioritize, and document requests.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to work independently on assigned requests, manage competing priorities, and collaborate effectively with internal stakeholders.
Ability to identify repetitive work and contribute to automation and process improvement.
Availability to work the required shift of 3:30 PM IST to 12:30 AM IST the following day.

Preferred qualifications:

Oracle Health (Millennium) Pharmacy product configuration experience.
Experience with automation scripting or tools used to streamline configuration and support activities.
Familiarity with Agile methodologies and responsible use of AI-assisted productivity tools.

Requirements at a Glance

Experience Level: Mid

Benefits

401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

About the Company

Oracle

Builds databases, business apps and cloud services

Oracle builds databases, business applications, and cloud infrastructure for companies and public-sector organizations. Oracle Database stores and processes business data, while Oracle Cloud Infrastructure provides computing, storage, and networking for applications and AI workloads. Fusion Cloud Applications support finance, human resources, supply chains, and customer service, helping businesses manage everyday operations and reporting. Customers pay for cloud subscriptions and usage, software licenses, support, hardware, and consulting, with deployment options in Oracle's cloud or their own data centers. Oracle was founded in 1977 and is headquartered in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 1977

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