IT Systems Analyst
$75k - $110k
Mid, Senior
San Francisco, CA, USA
HybridRegular on-site presence is required at Northern California offices, including Sacramento and Fresno; occasional travel to other offices may be required.
IT OperationsIT Service Desk & End User Support
About the job
Requirements
- Three to five years of experience in an IT support, technical support, service desk, or IT operations role.
- Strong troubleshooting and problem-solving skills.
- Experience supporting Microsoft Windows environments.
- Experience supporting Microsoft 365 applications and services.
- Strong communication and interpersonal skills, including the ability to communicate effectively with technical and non-technical users.
- Strong organizational and time-management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently within established environmental protocols with limited local supervision.
- Ability to travel regularly between Northern California office locations.
- Ability to work with external vendors, such as external managed service provider or managed security service provider resources and technical support from Dell or Microsoft.
- Ability to lift up to 25 pounds at times.
- Comfort with prolonged periods of sitting at a desk and working on a computer, interspersed with regularly walking to various locations within the office.
Responsibilities
- Serve as a primary technology resource for attorneys and staff in the firm's Northern California offices.
- Work from Downtown San Francisco and maintain regular on-site presence within the firm's Northern California offices, including Sacramento and Fresno; travel to other office locations occasionally as required.
- Provide in-person, remote, and phone-based technical support.
- Troubleshoot hardware, software, printing, connectivity, and peripheral issues.
- Investigate and resolve user issues while maintaining professionalism and customer service.
- Track, document, and follow through on support requests from initial intake through resolution.
- Coordinate equipment deployments, replacements, upgrades, and office technology needs.
- Support conference room technology and meeting-related technology requirements.
- Assist with user account administration and support within Microsoft 365 and related platforms.
- Support identity and access management processes under established security policies.
- Assist with workstation deployment, patching, configuration, and lifecycle management.
- Support document management and legal-specific applications used by the firm.
- Escalate complex technical issues appropriately while maintaining ownership through resolution.
- Participate in firmwide IT projects and technology rollouts.
- Assist with office expansions, relocations, and infrastructure improvements.
- Contribute to IT documentation, procedures, and operational standards.
- Identify opportunities to improve user experience, processes, and service delivery.
- Assist with technology testing, implementation, and adoption efforts.
- Take on other projects as assigned.
- Promote technology security best practices throughout the organization.
- Support established security initiatives and operational controls.
- Assist with endpoint security, access management, and related technology processes.
- Help ensure adherence to firm technology standards and procedures.
Desired Qualifications
- Experience supporting a law firm or a similar client-focused professional or financial services firm, or a similarly client-focused environment.
- Experience providing end-user support in a hybrid environment with a workforce of users working in-office and remotely.
- Practical experience patching network switches and preparing or cabling workstations.
- Familiarity with hybrid cloud environments and Microsoft 365 administration.
- Strong working knowledge of Microsoft Entra ID (Azure Active Directory) concepts and user administration.
- Familiarity with Mimecast and Exchange Online.
- Familiarity with Microsoft Conditional Access and mobile device management protocols.
- Experience supporting document management systems such as iManage or similar document management systems.
- Exposure to cybersecurity best practices and security-minded IT operations.
- Experience assisting with technology projects and deployments.
About the company
O'Hagan Meyer defends businesses, nonprofit organizations and their leaders in lawsuits, with labor and employment law at the center of its practice. Its lawyers handle commercial disputes and professional liability claims as well as workplace cases, advising clients before disputes reach court and representing them through trial and appeal. The firm also advises on corporate transactions, intellectual property and insurance coverage, so clients use it for ongoing business advice as well as contested matters. Its work spans both individual claims and class actions, where one lawsuit addresses the claims of a wider group. Founded in 2006, O'Hagan Meyer is headquartered in Chicago, Illinois.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Chicago, IL
Founded
2006
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Simplify's Take
What believers are saying
- Attorneys learn across offices: monthly OM College sessions feature partners teaching the business and practice of law.
- Summer associates explore several specialties: the program allows work across multiple practice areas rather than just one.
- Chicago docketing applicants get defined terms: the full-time posting lists flexible hybrid scheduling and $28-$38.50 hourly pay.
What critics are saying
- Timekeeping draws on digital activity: O'Hagan Meyer's PointOne system drafts entries from attorneys' emails, meetings and documents.
- Wilmington associates need local credentials: O'Hagan Meyer's general-liability vacancy requires Delaware bar admission.
- Chicago docketing work brings deadline pressure: its posting specifies high-volume requests, including expedited work, with exceptional accuracy.
What makes O'Hagan Meyer unique
- Court coverage extends beyond branches: firm lawyers hold licenses in over 35 jurisdictions and use outside local counsel.
- Lean staffing is deliberate: O'Hagan Meyer assigns case teams by complexity and risk rather than lawyer hierarchy.
- Summer associates get two mentors: each is paired with a partner and an associate.
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