Enviri

Global waste management and environmental services

Service Desk Analyst 2

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeHyderabad, Telangana, IndiaNo salary listedIn-person

About the Job

Requirements

At least 3 years of experience in a related role.
Knowledge of Autopilot, mobile device management, and device deployment and management solutions.
Knowledge of Office 365 applications, including Teams, OneDrive for Business, and Power BI.
Technical troubleshooting of endpoint systems and mobile phones.
Familiarity with IT security tools and best practices.
Experience managing and troubleshooting Active Directory.
Ability to communicate orally and in writing with end users in clear, understandable, concise, non-technical terms.
Ability to write technical documentation.
Ability to adapt to changing requirements.
Customer service focus.

Responsibilities

Triage helpdesk tickets and manage queues; resolve incidents and close project tasks within timelines.
Provide remote technical support to end users, including hardware, software, and peripheral installation.
Support and guide end users on Office 365 applications.
Ensure required IT security and patch levels are met and maintained using SCCM, antivirus, and web filtering on servers and PCs.
Support mobile devices, including iOS and Android phones and tablets.
Triage and resolve multi-factor authentication issues and ensure users are enabled for multi-factor authentication as appropriate.
Troubleshoot and resolve hardware issues relating to infrastructure and client equipment, where applicable.
Use monitoring tools to proactively identify and respond to infrastructure issues, including servers, backups, network devices, bandwidth utilization, and network performance and availability.

Desired Qualifications

Microsoft certifications such as MCSE or MTA.
A+ certification or equivalent understanding of computer and server hardware.
ITIL certification.
Experience with ServiceNow or another cloud-based help desk system.
Experience using remote troubleshooting tools such as Zoho.
Basic knowledge of Azure.

Job Description

Helpdesk Ticket Triage, Queue Management, Incident Resolution, Project tasks closure within timelines
Provide Remote End-user technical support including installation for hardware / software & peripherals
Provide support/guidance to end-users related to O365 applications
Ensure the required IT Security and patch levels are met and maintained pertaining to SCCM / anti-Virus & Web Filtering on Servers & PC’s.
Provide support for mobile devices including iOS and Android based phones and tablets
Triage and resolve MFA related issues, ensure users are enabled for MFA as appropriate
Troubleshoot & resolve hardware issues relating to infrastructure and client equipment, wherever applicable
Use of monitoring tools to proactively identify and respond to issues with the infrastructure, including but not limited to a) Servers b) Backups c) Network devices d) Bandwidth utilization e) Network performance/availability

Qualifications

Technical Skills

Knowledge of Autopilot, MDM etc. Knowledge of device deployment and management solutions
Office365 (including but not limited to office apps, Teams, ODFB, Power BI)
EndPoint (Systems & Mobile Phones) Technical trouble shooting and problem-solving skills
IT Security Tools: Familiarity with various security tools and best practices
Active Directory: Experience with managing and troubleshooting Active Directory

Non-Technical Skills

Oral & Written communication skills to effectively communicate with end-users in clear, understandable and concise non-technical terms
Ability to write technical documentation
Flexible/adaptable
Customer Service Focused

Professional Experience

At least 3 years’ experience in a related role

Certifications (Good to have)

Microsoft certification – MCSE, MTA etc.
A+ or equivalent Understanding of computer and server hardware
ITIL
ServiceNow or other cloud-based Help Desk system
Use of remote troubleshooting tools e.g., Zoho
Azure Basics

Additional Information

Disclaimer

The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

About the Company

Enviri

Global waste management and environmental services

Enviri is a global environmental services company focused on managing waste, recycling, and environmental remediation. Its operations come through three divisions: Harsco Environmental, Clean Earth, and Harsco Rail, which handle industrial waste management, hazardous and non-hazardous waste disposal, soil and material remediation, metal recycling, and rail-related environmental services. The company uses a centralized environmental solutions model, leveraging its combined capabilities to address complex environmental challenges for customers in energy, manufacturing, infrastructure, and transportation sectors. Enviri differentiates itself by combining these three divisions into a single-thesis environmental services platform, shifting from a diversified industrial history to a dedicated environmental solutions provider. Its goal is to help industries reduce environmental impact, safely manage waste, and advance sustainable practices on a global scale.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Philadelphia, PA
Founded: 1853

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