Full-Time

Sr. Product Manager

Integrations

Posted on 8/13/2024

Dialpad

Dialpad

1,001-5,000 employees

AI platform for customer engagement and collaboration

Enterprise Software
AI & Machine Learning

Compensation Overview

$166.3k - $205.5kAnnually

Senior

San Ramon, CA, USA

Position based in San Ramon, California.

Category
Product Management
Product
Required Skills
Product Management
Data Analysis
Requirements
  • Bachelor’s Degree in Engineering, Computer Science, or a related field, or equivalent practical experience.
  • Proven experience as a Product Manager with 5+ years in product management, with a focus on integrations preferred.
  • Strong understanding of APIs, third-party integrations, and software development lifecycle.
  • Experience in B2B environments, ideally within CCaaS, UCaaS, or CRM spaces.
  • Excellent analytical skills with the ability to interpret data and make data-driven decisions.
  • Strong organizational and project management skills, with a knack for leading cross-functional initiatives.
  • Superior communication skills, both written and verbal, with the ability to influence and collaborate with diverse teams and stakeholders.
Responsibilities
  • Develop Deep Product Knowledge: Become an expert in Dialpad’s core products and integrations, understanding the technical capabilities and market needs.
  • Cross-Functional Collaboration: Build strong partnerships with Engineering, Design, Sales, and Marketing teams to define and prioritize integration requirements and timelines.
  • Integration Roadmap: Create and manage a comprehensive roadmap for integrations, coordinating release schedules across multiple teams to align with business objectives.
  • Customer Needs Assessment: Engage with customers to gather feedback, assess integration needs, and translate those insights into actionable plans.
  • Problem-Solving: Identify gaps in existing integration frameworks and develop solutions to enhance product functionality and user experience.
  • Analytics Utilization: Implement metrics and KPIs to measure the performance of integrations, defining success and improvement strategies based on data analysis and customer feedback.
  • Project Management: Lead the planning, execution, and launch of new integrations, ensuring all cross-functional teams are informed, aligned, and supportive throughout the process.
  • Go-to-Market Strategy: Collaborate with Product Marketing to develop and execute effective strategies for communicating integration features and benefits to prospects and customers.

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction scores. This allows businesses to improve their interactions with customers and optimize their sales processes. Dialpad serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model for its services. What sets Dialpad apart from its competitors is its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs for young entrepreneurs. The company has received recognition from G2 in various categories, highlighting its effectiveness in unified communications, VoIP, and contact center services.

Company Stage

Late Stage VC

Total Funding

$437.7M

Headquarters

San Ramon, California

Founded

2011

Growth & Insights
Headcount

6 month growth

9%

1 year growth

15%

2 year growth

28%
Simplify Jobs

Simplify's Take

What believers are saying

  • Dialpad's acquisition of Surfboard enhances its workforce management capabilities.
  • Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.
  • The launch of Dialpad Support marks a significant evolution in AI contact center solutions.

What critics are saying

  • Emerging AI-driven platforms could erode Dialpad's market share.
  • Integration challenges from the Surfboard acquisition may disrupt operations.
  • Rapid AI advancements may outpace Dialpad's innovation efforts.

What makes Dialpad unique

  • Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.
  • Its AI-powered platform supports sales, customer engagement, and team collaboration.
  • Dialpad's continuous innovation and fast feature releases set it apart from competitors.

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