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Full-Time

Sr. Product Manager

Integrations

Confirmed live in the last 24 hours

Dialpad

Dialpad

1,001-5,000 employees

AI platform for customer engagement and collaboration

Enterprise Software
AI & Machine Learning

Compensation Overview

$166.3k - $205.5kAnnually

Senior

San Ramon, CA, USA

Target base salary range is for exceptional talent based in California.

Category
Product Management
Product
Required Skills
Sales
Communications
Management
Marketing
Data Analysis
Requirements
  • Bachelor’s Degree in Engineering, Computer Science, or a related field, or equivalent practical experience.
  • Proven experience as a Product Manager with 5+ years in product management, with a focus on integrations preferred.
  • Strong understanding of APIs, third-party integrations, and software development lifecycle.
  • Experience in B2B environments, ideally within CCaaS, UCaaS, or CRM spaces.
  • Excellent analytical skills with the ability to interpret data and make data-driven decisions.
  • Strong organizational and project management skills, with a knack for leading cross-functional initiatives.
  • Superior communication skills, both written and verbal, with the ability to influence and collaborate with diverse teams and stakeholders.
Responsibilities
  • Develop Deep Product Knowledge: Become an expert in Dialpad’s core products and integrations, understanding the technical capabilities and market needs.
  • Cross-Functional Collaboration: Build strong partnerships with Engineering, Design, Sales, and Marketing teams to define and prioritize integration requirements and timelines.
  • Integration Roadmap: Create and manage a comprehensive roadmap for integrations, coordinating release schedules across multiple teams to align with business objectives.
  • Customer Needs Assessment: Engage with customers to gather feedback, assess integration needs, and translate those insights into actionable plans.
  • Problem-Solving: Identify gaps in existing integration frameworks and develop solutions to enhance product functionality and user experience.
  • Analytics Utilization: Implement metrics and KPIs to measure the performance of integrations, defining success and improvement strategies based on data analysis and customer feedback.
  • Project Management: Lead the planning, execution, and launch of new integrations, ensuring all cross-functional teams are informed, aligned, and supportive throughout the process.
  • Go-to-Market Strategy: Collaborate with Product Marketing to develop and execute effective strategies for communicating integration features and benefits to prospects and customers.

Dialpad provides an AI-powered platform that enhances customer engagement, sales, and team collaboration through features like real-time transcription, sentiment analysis, live coaching, and predictive customer satisfaction scores. Clients pay a subscription fee to access the platform, which serves businesses of all sizes. Dialpad stands out from competitors by quickly releasing new features and forming partnerships, such as with the Sacramento Kings basketball team. The company's goal is to use AI to improve customer service and sales processes.

Company Stage

Series F

Total Funding

$455M

Headquarters

San Ramon, California

Founded

2011

Growth & Insights
Headcount

6 month growth

7%

1 year growth

12%

2 year growth

23%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recognition by G2 in multiple categories underscores Dialpad's leadership and reliability in the AI-powered communication space.
  • The company's robust partner ecosystem and significant year-over-year growth in new logo channel bookings highlight its strong market position and growth potential.
  • Dialpad's community impact programs, like The Huddle Lab, demonstrate a commitment to social responsibility and community engagement.

What critics are saying

  • The highly competitive VoIP and AI markets require Dialpad to continuously innovate to maintain its edge.
  • Dependence on strategic partnerships means that any disruption in these relationships could impact Dialpad's market reach and growth.

What makes Dialpad unique

  • Dialpad's AI-powered platform offers real-time transcription, sentiment analysis, and live coaching, setting it apart from traditional communication tools.
  • The company's continuous product innovation and rapid feature releases provide a competitive edge in the fast-evolving AI market.
  • Dialpad's strong focus on strategic partnerships, such as with Google Cloud and T-Mobile, enhances its market reach and credibility.