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Full-Time

Lead Dispute Specialist

Confirmed live in the last 24 hours

Orchard

Orchard

201-500 employees

Online platform for home buying and selling

Real Estate

Compensation Overview

$74.5k - $90kAnnually

Senior

Remote in USA

Category
Risk & Compliance
Legal & Compliance
Requirements
  • Experience with FDCPA, Reg E, and Reg Z.
  • 2-5 years of chargeback/risk analysis or operations experience.
  • 2+ years in customer-facing roles.
  • Proven track record in team management and leadership.
  • Proficiency in fraud detection tools and practices.
Responsibilities
  • Supervise the dedicated external team to ensure adherence to company policies and procedures.
  • Address and resolve escalated customer concerns via chat, email, and phone
  • Coordinate with customers, internal teams, and card programs.
  • Regularly monitor to ensure dispute processes comply with procedural and regulatory standards.
  • Assist in implementing and automating new processes and procedures
  • Document all processes as per network operator regulations.
  • Effectively communicate with senior management and stakeholders on dispute matters.

Orchard provides innovative online tools and personalized dashboards to simplify the home buying and selling process, leveraging modern technologies to streamline the entire experience. The company's approach is supported by financing from top-tier investors, facilitating its growth across the US.

Company Stage

Series D

Total Funding

$494M

Headquarters

New York, New York

Founded

2017

Growth & Insights
Headcount

6 month growth

3%

1 year growth

-7%

2 year growth

-30%

Benefits

Comprehensive benefits - We offer medical, vision, and dental benefits for employees and dependents, with some plans fully sponsored by Orchard.

Paid parental leave - We offer new parents up to 18 weeks paid leave to bond with their newborns—plus a customized one-month transition period to ease into life as a working parent.

Paid family leave - We offer up to 10 weeks paid leave for employees who need to care for sick family members.

Flexible paid time off - We count your contributions, not vacation days. Take the time you need to recharge and refresh.

Team events - From monthly town hall meetings to team lunches and gatherings outside of the office, we make time to celebrate wins and unwind together.

Paid industry certification - We cover dues on licenses and renewal fees for brokers, realtors, and more.