We are looking for a Deployment Engineer to help us deliver our smart automation solutions into customer hands. OSARO combines its software and advanced machine learning with the services and industry expertise needed to deliver improved sight and skill to existing robot applications, while enabling new applications for the factories and warehouses of the future. Our products endow industrial robots with the level of autonomy needed to perform an extensive variety of pick and place tasks and integrate tightly with our customers’ complex software environments.
As a Deployment Engineer, your focus is on the customer. You will intimately understand OSARO’s technology and the customer’s needs/environment so that we can design and implement the best solution for the customer. You will be involved in all stages of customer development, from generating the best-fit solution, to planning the implementation, to supporting deployments remotely and on-site. You will collaborate with all Engineering teams to learn everything there is to know about the hardware, deep learning, computer vision, motion planning, robotic control, etc. components of our product so that you are able to solve all manner of technical problems that might arise.
We value candidates who are passionate about what they build, feel a strong sense of ownership over their work, and love being continually challenged. You are someone who cares deeply about your team so you are both direct and believe in doing what you say.
What You’ll be Doing
- The Deployment Engineer will assist in onsite deployment operations and serve as an on-site OSARO presence from the start of deployment until the system is operating in production
- Perform on-site hardware, software, and networking set-up of robotic systems
- Serve as an on-site problem solver and coordinate the deployment of solutions while working closely with the project manager and deployment engineering manager
- Develop an understanding of a customer’s existing operations and workflows, and complete a site configuration for our automated solution
- Ensure all system performance expectations are achieved
- Log all site issues found onsite into the tracking system for teams in engineering, deployment, and support
- Refine customer/site workflows and ensure our systems fit into all customer operational processes
- Communicate with project manager and technical leads on client relationship and priority issues
- Conduct Site Acceptance Testing (SAT) with the customer
- Travel extensively, between 75% and 100%
Experience and Skills You’ll Need
- BS in Engineering or other technical degree, preferably in Industrial Engineering, Systems Engineering, Supply Chain Management, Computer Science or Mechanical Engineering
- In depth knowledge and experience with mechanical and software based diagnostic tools
- Exceptional attention to detail
- Experience with using metrics and data analysis to support or drive the right or most beneficial process improvements
- Critical thinking and problem solving skills
- Able to thrive in a fast-paced environment with tight timelines and high-energy culture
- Excellent written and verbal communication skills, able to clearly articulate project information to any level of the company
- Ability to travel 75%-100% of each month for this role
Bonus if You Have
- Experience in either system, electrical or mechanical design in the fields of Factory Automation and Warehouse Automation
- Experience in system and component design with CAD tools
- Experience with simulation tools for offline robot programming and layout considerations
- Exposure to PLC programming (Siemens, Allen-Bradley, Mitsubishi, Omron, Keyence, CODESYS, etc) and control logic
- Exposure to Rust / c++ Programming Language
- Exposure to Rest Internet Protocol
- Experience with generating technical documents and sales materials
More About OSARO
OSARO designs and deploys robotics automation solutions in the materials handling industry using software-defined robotics. OSARO automation systems bring together advanced machine learning for object recognition with powerful control software that adapts to customer data and environments. The company’s robotic piece-picking solution is optimized for grocery, cosmetic, and e-commerce markets, where key challenges include high SKU inventories, complex packaging, and fragile items requiring delicate handling. OSARO Solutions have been validated by the world’s leading retailers, system integrators, and third-party logistic companies.
Some of Silicon Valley’s leading investors, including Peter Thiel, Jerry Yang and Scott Banister have backed OSARO. Our mission is to make robots smarter for a smarter supply chain, and our vision is to build the future of automation. The challenge of building brains for robots on an industrial scale is matched only by our excitement and drive to see the results of our efforts operating in and interacting in real warehouses, factories & fulfillment centers. We implement state-of-the-art techniques but constantly strive to build the simplest possible solution. OSARO is technique agnostic and always focused on the goal. We regularly review academic literature and techniques, while steering clear of hype. We’re focused on delighting our customers with systems that work like magic.
We have a highly international team made up of expert machine learning practitioners and dedicated software and hardware engineers which matches well with the global nature of our business. We are naturally curious, love healthy debate, and respect varying points of view. At OSARO, we strive to be champions for equality. We believe we can serve as a model for diversity in the tech industry by emphasizing policies of nondiscrimination and inclusion at every step.
We are an equal opportunity employer who offers
Health, dental, vision, and commuter benefits
Generous, flexible vacation time
Excellent paid parental leave policy with the option for additional reduced and unpaid leave
The chance to work with robots in a dog friendly building!
The above full-time position is available immediately. You should be willing to work in San Francisco and willing to travel domestically and internationally.
