Foxconn Industrial Internet

Designs and manufactures intelligent manufacturing solutions

Service Operator

System AdministrationConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

A BA/BS in Information Management, Computer Engineering, Information Technology, or another related field is required.
One to three years of relevant experience with Hyper-V or VMware technology.
At least one year of hands-on experience with Linux systems and Windows systems, with a basic understanding of networking.
Foundational knowledge of networking, including familiarity with the TCP/IP protocol stack.
Understanding of VLANs and subnetting.
Strong knowledge of system hardware, especially cluster servers.
Ability to prioritize and multitask.
Strong troubleshooting and critical-thinking skills.
Strong learning ability, communication and coordination skills, and a service-oriented mindset.
Attention to detail and ability to produce high-quality documentation and verbal communication.
Proficiency in English is required.

Responsibilities

Manage Level 1 issues in cloud operations across all data centers.
Monitor cluster servers across all data centers in the North America region.
Manage call center operations and dispatch.
Manage assets.
Provide global Level 1 incident support and response.

Desired Qualifications

Data center experience is preferred.
Mandarin language proficiency is a plus.

Service Operator

LOCATION: Houston/Austin

CATEGORY: Exempt, Full-Time, 100% On-site.

JOB FUNCTION:

Manage Level 1 issues in cloud operations in all data centers.
Travel is optional depending on the situation.

RESPONSIBILITIES:

Monitor cluster servers across all data centers in the North America region.
Manage call center and dispatch.
Asset management
Global Level 1 incident support and response

EDUCATION:

BA/BS in Information Management, Computer Engineering, Information Technology, or other related fields are required.

EXPERIENCE:

1 to 3 years of relevant experience in Hyper-V or VMware technology
At least 1 year of hands-on experience with Linux systems and Windows systems, with a basic understanding of networking.
Data center experience preferred.

SKILLS/QUALIFICATIONS:

Solid foundational knowledge of networking, including familiarity with the TCP/IP protocol stack.
Understanding of VLAN and subnetting.
Strong knowledge of system hardware, especially related to cluster servers.
Ability to prioritize and multitask.
Strong troubleshooting and critical thinking skills.
Strong learning ability, communication and coordination skills, and a service-oriented mindset
Detail-oriented and capable of producing high-quality documentation and verbal communication.

LANGUAGE:

Proficiency in English required; Mandarin is a plus.

About the Company

Foxconn Industrial Internet

Designs and manufactures intelligent manufacturing solutions

Foxconn Industrial Internet designs and manufactures technology infrastructure for large tech firms, focusing on intelligent manufacturing and the industrial internet. It combines hardware design and production with software-enabled solutions, including AI and automation platforms like Lighthouse Factory, the FII Cloud (with Tencent Cloud), and Fog Cerebellum, to help clients digitize data and optimize production lines. It differentiates itself through large-scale integration as a design-to-manufacture partner, exclusive assembly of premium Nvidia GB200 AI servers, and a strong push into higher-margin cloud, networking, and industrial AI services backed by Foxconn. Its goal is to move from traditional contract manufacturing to high-value technology services, expanding its AI-server, data-center, EV, and semiconductor test automation businesses with scalable intelligent manufacturing solutions.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Shenzhen, China
Founded: 2015

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