Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a
Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a
Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it’s up to you.
The Role
Are you driven and self-motivated? Are you passionate about bringing purpose-built technologies that enable greater compliance and process efficiencies to MedTech Companies? Are you looking for a collaborative work environment where you are encouraged to contribute and share your thoughts and ideas?
Veeva is looking for experienced professionals to implement Veeva Vault Quality solutions for our Medical Device and Diagnostic customers. The ideal candidate will utilize their industry experience to transform the way our customers collect, maintain, and Quality related processes and documentation. They will also contribute ideas and work with other Veeva team members to innovate and refine our internal processes, share feedback and work with our product team, and enhance our delivery model to meet the ever-changing needs of the MedTech industry.
This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing role with a requirement for travel of up to 40%. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.
What You’ll Do
- Participate in Vault Design review and Configuration workshops with MedTech stakeholders from Business and IT: gather requirements, design, configure and support validation of the delivered Quality processes.
- Solution and configure the Vault Quality Suite to meet customer business needs.
- Support customers’ success from the beginning to the end of the engagement.
- Provide insight and recommendations to improve our technology and work closely with our Product team to ensure the best solutions for our customers.
Requirements
- 3 + years of relevant work experience within customer service or consulting.
- Self-starter and motivated individual with the proven ability to work independently in a dynamic environment.
- Troubleshooting skills and analytical thinking.
- Familiarity with Quality related processes (e.g. CAPA, Complaints, Non-Conformance, Product Surveillance, Change Management)
- General understanding of compliance and computer systems validation requirements.
- Bachelor’s degree or equivalent work experience required.
Nice to Have
- Work experience directly related to the Medical Devices and/or Diagnostics space.
- Computer Science, Life Science, or related degree preferred.
- Experience supporting the implementation, design, and administration of Document Management/Quality Management Systems.
- Familiarity with MedTech Quality System regulatory requirements and guidelines (e.g.: FDA QSR, ISO 13485, 21 CFR Part 11, 21 CFR 820, 210, GAMP).
- SaaS/Cloud delivery experience.
Perks & Benefits
- Allocations for continuous learning & development
- Health & wellness programs
- Flexible PTO
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at
[email protected]. Position may not be eligible for remote work in Colorado.
