Lead Trust Operations Analyst

Job Description

About the team

Trust Review Operations helps keep LinkedIn safe, trusted and professional. We review ads, jobs,  accounts and content against LinkedIn's policies, work through escalations, and pass what we learn back to the Product, Policy, Engineering and Data Science teams that build our defenses.

This role is based in Bangalore 

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

About the role

As a Lead Trust Operations Analyst, you'll be leading as an IC for our Ads/Jobs review operations on the weekend shift. You'll handle complex cases, resolve escalations, work on process optimization, partner with stakeholders and often be the most seasoned person on shift when something unexpected happens.

You'll also build deep expertise in member account reviews. Over time, we expect this role to evolve into an expert across other Trust review lines of business and become a go-to resource for the wider team.

Responsibilities

• Review complex ads, jobs, and advertiser cases against LinkedIn's Advertising Policies, and make accurate, consistent decisions on your own.

• Act as the weekend escalation point for Ads and/or Jobs review: resolve sensitive and high-priority escalations, coordinate with on-call partners, and route issues to the right teams when they fall outside Trust Review Operations.

• Build expertise in member account reviews, including account restrictions, appeals, fake or inauthentic accounts, and compromised accounts. Handle the complex cases in this queue.

• Lead root cause analysis on recurring issues and escalations, and recommend fixes to processes, escalation criteria or tooling so the same problems don't keep coming back.

• Watch for emerging trends in advertiser and member behavior, check the data behind them, and turn them into clear written summaries and recommendations for management & stakeholders.

• Collect, categorize and prioritize feedback on policies, tools and workflows, and feed it into policy development and review.

• Mentor and coach junior analysts, calibrate decisions with them, and give useful feedback that helps them grow.

• Work with Product, Policy, Engineering, Data Science and policy partners on projects, and propose stretch projects that improve how the team operates.

• Learn other Trust review lines of business over time, such as content, jobs and accounts, and act as a flexible expert where the team needs coverage.

• Meet quality, productivity and turnaround KPIs, and help the team meet them too.

Qualifications

Basic Qualifications

• Bachelor's degree or equivalent practical experience.

• 6+ years of experience in trust and safety, content moderation, ads policy enforcement, fraud or risk investigations, or a related field.

Preferred Qualifications

• Hands-on experience reviewing jobs or ads and advertisers against advertising policies.

• Experience with account integrity work, such as fake account detection, account takeover, restrictions and appeals.

• A track record of resolving complex escalations on your own and leading root cause analysis.

• Comfort using data to support decisions. Working knowledge of SQL, or willingness to complete formal SQL training.

• Experience mentoring or coaching junior team members.

• Clear, concise written and spoken English, including the ability to tailor updates for different audiences.

• Resilience when working with sensitive or potentially disturbing content.

Suggested Skills

• Analytical Thinking

• Escalation and Incident Management

• Policy Compliance

• Data Interpretation

• Coaching

• Cross-Team Collaboration

• Risk Management

• Written Communication

Additional Information

You will Benefit from our Culture

We strongly believe in the well-being of our employees and their families. That is why we offer generous health and wellness programs and time away for employees of all levels.

India Disability Policy 

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

India Disability Policy 

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice and Compliance Posters for Job Candidates 

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.