Network Engineering Manager

Job Description

• Partner with EDE management team and other Dynatrace stakeholders to be able to represent network teams needed involvement in new business requirements and translate them into initiatives.
• Stay current with new networking technologies and champion appropriate efforts for the company.
• Create, assign and manage network teams project work.   Collaborate with project manager to ensure reporting and timely completion of approved projects. 
• Provide leadership and oversight to the network engineering team.  This includes regular 1:1’s, staff meetings, sprint and ticket reviews.  Mentor staff to achieve personal, professional and department goals.
• Ensures company network infrastructure, including voice, video and data communications, operates as designed and according to established key performance indicators. 
• Provide for an excellent customer experience by making sure timely and appropriate responses are provided to end user tickets / requests.   Serve as an escalation contact.    
• Forster an environment of continuous improvement and promote appropriate network security enhancements. 
• Ensures current network policies are compliant with various auditing frameworks including but not limited to ISO27001, SOX, HIPAA, etc. 
• Ability to represent networking initiatives clearly and succinctly to both technical and non-technical audiences.    
• Manage relationships of networking vendors, including technology reviews, budgeting, purchasing and renewals. 
• Support our growing global network and manage staff of network engineers around the globe.
• Manage global team of at least 5 engineers.

This is a hybrid role out of Detroit, MI.

Qualifications

Minimum Requirements: 

• 10+ years of previous experience working in a network engineering role.
• 5+ years in a network management role.
• HS Diploma or GED required.

Preferred Requirements: 

• Experience with ITSM tools (FreshWorks and JIRA preferred).
• Familiarity with agile methodologies.
• Experience with enterprise firewall & security management tools like Palo Alto, Cisco ACI/DNA/ISE required.
• Telecom familiarity with Zoom and Teams.
• Excellent communication skills.
• Bachelor’s degree preferred, but not required.
• This position will travel up to 10% of the time.