T

TMEIC Corporation Americas

Technical Services Field Engineer - Variable Frequency Drives & Motors

Controls & Automation EngineeringConfirmed live in the last 24 hours
Full-timeRoanoke, VA, USA$89.8k - $134.7k

About the Job

Requirements

  • A Bachelor of Science in electrical, mechanical, or a related engineering field, or equivalent through education and/or work experience.
  • Three years of field engineering experience in power conversion (A/C variable frequency drive engineering), with familiarity with power distribution, power electronics, and rotating machine products.
  • Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts.
  • Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills.
  • Demonstrated continuous improvement in areas of responsibility.
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Availability to travel domestically and internationally approximately 50% of the time, occasionally with limited notice.

Responsibilities

  • Advise clients and company engineers to resolve on-site issues as the factory expert for the company's variable frequency drive products.
  • Provide technical support to clients and other engineers when not in the field.
  • Perform preventive maintenance on client equipment.
  • Analyze client equipment failures using remote diagnostic tools and perform diagnostic and repair services at client sites when necessary.
  • Report errors or deficiencies in hardware, software, or system design discovered through consultations to the factory, and implement assigned corrective actions outlined in Field Change Notices.
  • Troubleshoot and isolate issues, and repair or replace defective components.
  • Update the client relationship management tool with case information to ensure timely and accurate reports.
  • Draft service advice documents and issue them to clients and field engineers as approved.
  • Write and submit field service reports to clients documenting work performed in the field.
  • Acquire and maintain current safety qualifications appropriate to assigned tasks, and comply with company and client safety requirements and good safety practices.
  • Configure equipment to enable suppliers to resolve product failures in a timely and cost-effective manner.
  • Respond to client issues, including after regular business hours, on an assigned schedule.
  • Investigate suggested field changes, report problems, and recommend solutions to the parent company as necessary.
  • Train client personnel on system maintenance procedures and/or system operation.
  • Identify and recommend additional value-added products and services through proactive client engagement.
  • Perform assigned commissioning, installations, quality inspections, and performance testing of variable frequency drives to meet design performance criteria.
  • Bring full effort to tasks assigned by the manager and give the manager the best advice.
  • Give the earliest notice when work cannot be delivered as specified.
  • Cooperate and collaborate with peers and interact across the organization as specified by the manager.
  • Exemplify company core values of integrity, client focus, team orientation, and personal commitment.
  • Comply with company policies, practices, and procedures, and all regulations and laws.
  • Recommend viable improvements proactively.
  • Ensure effective utilization of business tools and processes.

Desired Qualifications

  • Five years of technical services, field, or customer support engineering experience with AC and DC variable frequency drives in an industrial environment.
  • Demonstrated field engineering experience in metals rolling, container crane systems, and/or paper industries.
  • Legacy AC and DC variable frequency drive engineering experience, including AC/DC2000, AV/DC300, Innovation Series, and T250.
  • Controls engineering experience in LAN topology and the ISBUS, Profibus, Modbus, EGD, DeviceNet, TC-net, MELPAC, and TOSLINE protocols.
  • Demonstrated experience working with programmable logic controllers manufactured by Toshiba, GE, Rockwell, and Mitsubishi Electric.
  • Demonstrated ability to install, inspect, and maintain equipment in accordance with relevant operating and installation instructions.
  • Fluency in Spanish or Mandarin, written and verbal, in addition to English, for international client communications.

About the Company

TMEIC Corporation Americas

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
Not listed

Recently Posted Jobs

Explore more opportunities at TMEIC Corporation Americas

See more jobs