Full-Time

Renewals Desk Manager

Posted on 5/30/2024

Branch

Branch

501-1,000 employees

Mobile growth and attribution platform provider


Senior

Austin, TX, USA

Required Skills
Sales
Communications
Salesforce
Marketing
Requirements
  • Bachelor’s Degree in Marketing, Sales, Finance or related field.
  • 4+ years experience in a renewals role within saas based organization
  • High confidence in managing customer quoting & contracts.
  • Strong customer-facing acumen with negotiation and communication skills.
  • Ability to multi-task and to help manage a high volume of accounts.
  • Able to build relationships quickly and work across many cross-functional teams.
  • Must be self- motivated, goal-oriented, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals.
  • Experience working with Salesforce and other CRM tools.
  • Flexibility to work extended hours during month/quarter end.
Responsibilities
  • Work closely with account teams on renewals and assist on planning the strategy and execution of renewals.
  • Manage the contract paperwork cycle by drafting, reviewing and coordinating the execution of orders.
  • Conduct customer conversations to understand budgets, stakeholders, requirements, and approval processes.
  • Defend against competitive pressures and identify expansion/cross-sell opportunities.
  • Maintain data hygiene and keep up to date status of renewals for week on week management of pipeline, forecasting and executive reporting.
  • Collaborate closely with Sales, Account Management, and other support teams to resolve customer inquiries and provide the best customer experience throughout the renewal process.
  • Meet or exceed annual and quarterly revenue goals.

Branch offers a Mobile Growth & Attribution Platform for Enterprises and Brands, providing solutions for paid advertising, owned and earned channels, and guidance through privacy and industry changes. Their technologies include Mobile Measurement Partner (MMP), Universal Ads, SafeTrack, Engagement Builder, SKAdNetwork Support, Cost Aggregation, Fraud Protection, Mobile Linking Platform (MLP), Journeys, QR Codes, Universal Email, SEO App Attribution, and Deepviews®.

Company Stage

Series F

Total Funding

$667.3M

Headquarters

Palo Alto, California

Founded

2014

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-9%

2 year growth

-1%