We’re looking for a highly driven Renewals Desk Manager to thrive in a fast-paced and dynamic go-to-market deal support environment. As a Renewals Desk Manager, you will be responsible for supporting account teams to renew and grow a large book of business spread across the globe. This is a highly visible and collaborative role, where you’ll get the opportunity to make an impact and create a scale for a growing organization. The Renewal Desk Manager will be an integral part of Branch’s global deal team and you will work closely with Sales, Customer Success, and Legal among others, to ensure the long-term success of our customers.

As a Renewals Desk Manager, you’ll get to:

• Work closely with account teams on renewals and assist on planning the strategy and execution of renewals.
• Manage the contract paperwork cycle by drafting, reviewing and coordinating the execution of orders.
• Conduct customer conversations to understand budgets, stakeholders, requirements, and approval processes.
• Defend against competitive pressures and identify expansion/cross-sell opportunities.
• Maintain data hygiene and keep up to date status of renewals for week on week management of pipeline, forecasting and executive reporting.
• Collaborate closely with Sales, Account Management, and other support teams to resolve customer inquiries and provide the best customer experience throughout the renewal process.
• Meet or exceed annual and quarterly revenue goals.

You’ll be a good fit if you have:

• Bachelor’s Degree in Marketing, Sales, Finance or related field.
• 4+ years experience in a renewals role within saas based organization
• High confidence in managing customer quoting & contracts.
• Strong customer-facing acumen with negotiation and communication skills.
• Ability to multi-task and to help manage a high volume of accounts.
• Able to build relationships quickly and work across many cross-functional teams.
• Must be self- motivated, goal-oriented, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals.
• Experience working with Salesforce and other CRM tools.
• Flexibility to work extended hours during month/quarter end. 

This role will be based at our Austin office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines. This role does not qualify for US visa support.