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Mercier Consultancy Group

Norwegian Speaking Netflix Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€18k - €22k /mo

About the Job

Requirements

  • Native or fluent Norwegian, spoken and written, is mandatory.
  • A valid EU passport or work permit for Greece is required.
  • Strong interest in streaming platforms and modern entertainment technology is required.
  • Excellent communication skills and a customer-centric approach are required.
  • Ability to work in a fast-paced environment and adapt quickly to new software interfaces is required.

Responsibilities

  • Provide subscriber support through chat, email, and phone.
  • Troubleshoot technical playback issues to ensure a seamless viewing experience.
  • Assist users with account management, subscription inquiries, and billing questions.
  • Represent the streaming brand professionally and maintain high standards of service quality.
  • Help users navigate content features and platform updates as a brand ambassador.
  • Collaborate with international teams to share insights and improve customer satisfaction metrics.
  • Maintain accurate records of user interactions in the company's CRM systems.

Desired Qualifications

  • Previous customer service or technical support experience is valued but not essential.

About the Company

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