Principal Application Software Engineer

Adheres to and improves execution of all phases of the application software development lifecycle; provides guidance and coaching to engineers to drive application-focused improvements. Utilizes advanced knowledge to develop and guide new application features and enhancements, leading design specifications, ensuring accessibility, and developing documents to clarify application design and code. Leads code reviews across multiple application areas to drive improvements. Conducts debugging and troubleshooting to identify and fix complex application issues. Develops fixes for identified issues. Troubleshoots and resolves complex issues related to application programming interface (API) functionality, integration, and service-to-service interactions. Implements and contributes to developing application software, systems, and services, ensuring review by manager and/or senior technical leaders upon completion. Recommends project or design scope for application components. Collaborates with stakeholders to understand customer use cases and align application solutions. May provide advanced technical guidance and support to customers regarding application-related issues. Collaborates with the team and externally to follow application development practices, secure coding standards, and code quality, providing coaching to less experienced team members. Performs periodic maintenance and testing operations for application systems that require upgrading or patching (e.g., for critical vulnerabilities), sharing results with manager upon completion.

Key Responsibilities
 

AI Development

• Experience building AI-powered applications using LLMs and AI-agent frameworks
• Strong Python development and API integration skills
• Retrieval-Augmented Generation (RAG), embeddings, vector search, and knowledge retrieval
• Prompt engineering, agent workflows, tool calling, and MCP integrations
• AI model evaluation: accuracy, groundedness, hallucination detection, latency, and cost analysis
• Knowledge-source integration across ITSM tools, MyHelp, Confluence, SharePoint, and enterprise APIs
• AI governance, security, privacy, PII handling, data residency, and audit requirements
• Model and token cost optimization
• Automated AI testing, regression testing, and evaluation pipelines
• Experience with Slack APIs, Jira Service Management, chatbots, and enterprise workflow automation
• Cloud-native architecture, OCI or similar cloud platforms, observability, and production support
• Familiarity with proactive support, self-healing automation, ticket routing, and IT service-management use case

Application Software Development:

• Drives feature development within an application.

• Provides global production support to cloud-based applications as needed for critical issues by applying a working knowledge of at least one specialty area.

• Troubleshoots and debugs routine and non-routine Oracle applications services and Oracle Cloud infrastructure, end-user application integrations, or acquisitions.

• Partners across QA and engineering teams to discuss changes impacting an application's functionality and ensures quality and consistency across specific applications.

• Considers designs of the existing software architecture when developing code for applications.

• Translates requirements and features into a structured, scalable, maintainable, and performant code plan for an application.

• Contributes to establishing the dependencies (e.g., API) associated with the functionality of an application.

• Discusses application requirements with the customer while considering scalability and reliability, and recommends build priorities within teams and defines build priorities within team.

• References and shares other sources of feedback (e.g., online forums, live site maintenance reports) to refine application requirements.

• Collaborates with Designers, Product Managers, Software Engineers, and stakeholders when evaluating and integrating customer specifications and business requirements.

Software Development and Coding - Design, Testing, and Optimization:

• Designs software solutions and analyzes and identifies requirements to achieve business and operational goals, sharing results with manager upon completion.

• Adheres to and improves execution of all phases of the software development lifecycle; provides guidance and coaching to engineers to drive improvements.

• Utilizes advanced knowledge to develop and guide new software features and enhancements leading design specifications, ensuring accessibility, and develops documents to clarify software design and code.

• Leads code reviews in multiple areas to help drive improvements.

• Conducts debugging and troubleshooting to identify and fix complex software issues.

• Develops fixes for identified issues.

• Implements comprehensive software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, sharing work with manager and/or lead upon completion.

• Conducts performance profiling and optimization of coding, building scalable solutions, and anticipating and resolving potential outcomes.

• Troubleshoots and resolves complex issues related to application programming interface (API) functionality and integration. Implements complex API versioning, lifecycle, and interoperability strategies.

Software Architecture - Software System Structural Design:

• Implements and contributes to developing software, systems, and services, ensuring review by manager and/or senior technical leaders upon completion. Recommends project or design scope.

• Provides technical guidance and coaching to less experienced developers in existing software architecture.

• Contributes to periodic reviews and ensures adherence to architectural standards.

• Collaborates with stakeholders and networks externally to ensure work aligns with software architecture.

• Implements complex performance optimization and scalability strategies in software design.

• Occasionally conducts technology research and evaluation for potential architectural changes that may have an impact on results for the team.

Issue/Defect Collaboration - Software Products Support:

• Collaborates with stakeholders to understand customer issues and align solutions.

• May provide advanced technical guidance and support to customers regarding customer-reported issues.

• Advocates for customers' interests and suggests product enhancements based on feedback.

• Provides input to ensure customer satisfaction through timely resolution of issues and effective communication.

• Identifies and implements customer issue and/or defect handling and training processes.

• Investigates and troubleshoots complex and broad-reaching/scoped maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).

Practices and Standards Compliance - Security and Compliance:

• Collaborates with the team and externally to follow development practices and coding standards, providing coaching to less experienced team members.

• Participates in peer review processes, provides technical leadership, and ensures code quality and adherence to broad acceptance criteria during development, independently.

• Demonstrates and shares advanced knowledge of industry best practices and applies them to software development processes.

• Implements complex secure coding practices to prevent security vulnerabilities.

Development Operations - System Maintenance:

• Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities), sharing results with manager upon completion.

• Drives improvements, ensures automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

Core Responsibilities
Planning & Execution:

• Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative. Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.

Collaboration & Partnership:

• Collaborates across the organization to align on expectations and achieve shared objectives. Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs. Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.

Problem Solving:

• Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices. Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions. Reviews, contributes to, and documents problem-solving strategies.

Continuous Learning:

• Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices. Proactively seeks and leverages ongoing feedback and training to improve skills. Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.

Continuous Improvement:

• Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders. Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.

Performance and Development:

• Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.