Head of Go-to-Market and Customer Operations
About the job
- The candidate must have 3–6 years of experience across customer-facing, operational, or strategic roles such as customer experience, operations, consulting, product or program management, or similar.
- The candidate must have experience building or scaling processes in environments where customers depend on precision, clarity, and clear outcomes.
- The candidate must be comfortable moving from strategic thinking to hands-on execution within the same day.
- The candidate must demonstrate resourcefulness and a strong bias toward action.
- The candidate must be willing to own projects end-to-end and ship quickly in a startup environment.
- Run and scale pilots by scoping, onboarding, training, proving value, and expanding them.
- Own customer operations, including customer success, field operations, renewals, and structured feedback loops.
- Build the scaling go-to-market motion through segmentation, value propositions, messaging, and repeatable sales plays.
- Partner deeply with product and engineering to ensure customer realities shape the roadmap.
- Develop the operational backbone through documentation, metrics, processes, and cross-team coordination.
- Represent Axle externally with fleets, service providers, original equipment manufacturers, and strategic partners.
- Founder or early-stage startup experience is a bonus.
- An eventual interest in starting a company is an extra bonus.
About the company
Axle Mobility provides tools, training, and software to EV repair providers in the commercial transportation sector. Its offerings help repair bays stay stocked with work, keep technicians current with the latest EV technology, and boost profitability through operational support and optimization. The product suite works as an all-in-one platform combining subscription-based software, training programs, and support services to improve uptime and efficiency across fleets, technicians, and technologists. Compared with competitors, Axle Mobility positions itself as a full-service partner that reduces downtime and guarantees ongoing work for service providers, rather than just offering isolated software or training. The company’s goal is to accelerate the adoption of electric, connected, and on-demand commercial transportation by strengthening the EV maintenance ecosystem.
Company Size
1-10
Company Stage
N/A
Total Funding
N/A
Headquarters
Seattle, Washington
Founded
2022
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Simplify's Take
What believers are saying
- Its 2026 pricing removes per-user fees, easing adoption for multi-site fleets.
- The blog centers on AI maintenance and regulatory compliance, strong buyer pain points.
- Open API and warranty-routing features target immediate downtime reduction, a clear ROI pitch.
What critics are saying
- Axle shows no visible funding, customer logos, or press, limiting validation.
- Heavy-duty fleet software faces incumbent ERP and telematics vendors compressing pricing in 2026.
- If integrations fail or OEM portals standardize repairs, Axle becomes a disposable workflow layer.
What makes Axle Mobility unique
- Axle's 2026 website brands it as fleet maintenance operating system.
- It integrates with 170-plus systems, reducing switching costs for repair providers.
- Founders reportedly ran fleets and service operations, sharpening product fit.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Home Office Stipend
- Phone/Internet Stipend
- Flexible Work Hours
- Hybrid Work Options
- Remote Work Options
- Paid Vacation
- Paid Sick Leave