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Full-Time

Customer Support Engineer

Confirmed live in the last 24 hours

Census

Census

51-200 employees

Data activation platform using Reverse ETL

Data & Analytics

Compensation Overview

$72.5k - $110kAnnually

+ Equity

Mid

London, UK

Category
Customer Support
Customer Success & Support
IT Support
IT & Security
Required Skills
SQL
Hubspot
Salesforce
Requirements
  • 2-3 years of experience within a SAAS company in engineering, support engineering, or Q&A roles
  • Experience debugging and isolating issues, working with external APIs, and SQL Databases
  • Intermediate SQL knowledge, experience with dbt and Looker is a plus
  • Basic understanding of some coding languages and basic syntax
  • Familiarity with common SAAS tools like Salesforce or HubSpot
  • Preferred Technical 4-year degree or equivalent work experience
Responsibilities
  • Work directly with new and existing Census customers to address technical challenges
  • Cover live chat and email support during hours of operation
  • Own major issues and customer challenges by debugging, triaging, and developing solutions
  • Research, test, and build a deep understanding of data warehouses and destination tools
  • Document Knowledge Base articles for internal team and external customers
  • Provide a deeper understanding of issues and workarounds to customers

Census is a Data Activation platform that utilizes Reverse ETL to sync warehouse data with various SaaS tools, integrating with popular sources like Snowflake, BigQuery, and Postgres, and destinations including Salesforce, HubSpot, and Facebook Ads. The platform also offers a no-code segment builder for dynamic audience creation and native integrations with git, dbt, Airflow, Prefect, and Looker for efficient data management.

Company Stage

Series B

Total Funding

$80.3M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-13%

2 year growth

28%

Benefits

Competitive salary and meaningful equity

Support for personal and professional development outside of work

Opportunities to grow within the company across all departments

6 weeks of paid parental leave

Comprehensive health and dental benefits

Reimbursements for physical and mental wellness

Daily lunch

401K Matching - let us help fund your financial future

All the tools you need to do your best work, including laptop, monitor, desk, chair, and more

Flexible work schedule & unlimited PTO

Remote work options