UpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott!
We’re a Series B tech startup with 100+ team members across the US. We’ve been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape.
POSITION SUMMARY
As a Business Development Representative, you will have the unique opportunity to build our company’s brand and customer loyalty while assisting our company in expanding our customer base. Your core responsibilities include identifying, researching, prospecting, and creating new qualified opportunities that align with UpKeep’s value proposition. You’ll partner with Territory Managers to develop strategic account plans, generate a strong pipeline of deal flow from outbound prospecting and serve as a key contributor in developing UpKeep’s outbound channels.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Expand our pipeline of qualified opportunities and build relationships by opening sales conversations with prospects who align with UpKeep’s ideal customer profile
- Manage and maintain a pipeline of interested prospects, while strategically partnering with Territory Managers to create and run playbooks for winning prioritized accounts
- Create account plans by conducting research and synthesizing information and other materials that reflect a comprehensive understanding of UpKeep’s customers’ needs and how UpKeep delivers value
- Drive Outbound prospecting via cold calling, email, sales sequences and nurture campaigns
- Efficiently determine a prospect’s interest in our product and initially screen for needs
- Engage with prospects over email, phone, and other strategic networking channels to qualify and set appointments for Territory Managers
- Meet or exceed strategic goals and committed targets by engaging with qualified leads and enabling the next step in the sales cycle
- Participate in/travel to industry events to meet with potential clients in-person
- Perform regular follow-up calls or emails and facilitate communication with existing customers to ensure their satisfaction and identify new potential needs.
- Update and maintain CRM database (Salesforce.com)
EXPERIENCE
- 2+ years of outbound B2B software / SaaS sales experience
KNOWLEDGE
- Outbound sales experience; the ability to self-generate leads through various strategies to supplement the sales pipeline.
- Experience interacting with director-level executives and up
- Salesforce.com or a similar modern CRM tool a plus
- High level of energy, drive, enthusiasm, initiative, commitment, and professionalism
- Passion for technology and a desire to make a major impact at a high-growth startup
- Results-oriented individual who is excited by the prospect of fueling our company’s continued growth and success, possessing a "can-do" attitude and relentless in pursuing goals and solving problems
DESIRED BEHAVIORS
- Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
- Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
- Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
- Technically proficient – knows the role and has a solid familiarity with tasks and responsibilities.
- Takes responsibility for own learning - knows personal strengths and recognizes development needs. Is open to feedback and always seeks to learn.
- Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.
- Works collaboratively – shares information, fosters teamwork and contributes to a positive work environment where people want to come to work.
- Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values.
- Act as a good citizen of UpKeep.
Even if you don’t meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.
Employee Benefits:
Full-time team members at UpKeep are offered affordable medical, dental, and vision insurance for themselves and their families, HSA with employer paid contribution, optional FSA, Life Insurance, 11 paid annual holidays, unlimited paid time off, 10 days of sick time per year, ability to enroll in our 401(k) plan, 12-week paid parental leave, Employee Assistance Program, Modern Health for mental health resources, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first.
Company History & Product:
UpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family’s garage!
Today, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial
IoT sensors solve problems for thousands of businesses around the world. Our
Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!
We’ve raised $50 million in venture capital following a recent Series B funding round led by
Insight Partners,
Emergence Capital,
Mucker, and
Y Combinator.
We’re also building
The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses.
Learn More!
At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.
