Clinical Engagement Specialist LPN/LVN

The Opportunity

Join us in tackling healthcare for rural America! We seek a compassionate and detail-oriented Clinical Engagement Specialist to support our mission by scheduling introduction visits for members over the phone. As part of our team, you’ll collaborate with in-market and cross-functional teams to provide a welcoming, empathetic experience for current and prospective members.

What you’ll do:

• Conduct both outbound and inbound calls to members and schedule their introduction visit.
• Schedule appointments for members using our internal scheduling platform, ensuring accuracy and efficiency.
• Provide support to nonclinical team members during interactions with patients seeking to discuss clinical issues.
• Proactively reach out and engage members who are identified as high-risk and high utilizers.
• Strategic outreach for high risk and high cost members such as recently discharged, frequent/high utilization, and transition of care.
• Builds deep trust and rapport with members and their families/stakeholders (hospital/SNF staff). This will be crucial with members currently in the hospital or recently discharged.

What you bring:

• An active LPN (Licensed Practical Nurse) or LVN (Licensed Vocational Nurse) license (REQUIRED).
• Demonstrated ability to communicate effectively with a diverse range of individuals.
•  Proven track record of working autonomously and managing a high volume of patient calls.
•  Strong organizational skills with the ability to prioritize tasks efficiently.
•  Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
•  Proficiency in documenting and tracking member interactions in Homeward systems.
•  Quality Assurance: Ensure HIPAA verification and adhere to approved scripting for member outreach.

This role is pivotal in bridging the gap between patients and the healthcare system, ensuring that high-risk individuals receive the needed attention and care. The Clinical Engagement Specialist is a key player in the healthcare team, dedicated to improving patient outcomes through effective communication and engagement strategies.

What Shapes Our Company:

• Deep commitment to one another, the people and communities we serve, and to care that enables everyone to achieve their best health
• Compassion and empathy
• Curiosity and an eagerness to listen
• Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
• Strong focus on the sustainability of our business and scalability of our services to maximize our reach and impact
• Nurturing a diverse workforce with a wide range of backgrounds, experiences, and points of view
• Taking our mission and business seriously, but not taking ourselves too seriously– having fun as we build!

Benefits:

• Competitive salary, equity grant, generous paid time off
• Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees
• Company-sponsored 401k plan
• Flexible working arrangement

The base salary range for this position is $50,000 - $70,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, location, competencies, and experience. Base pay is one part of the Total Package provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, and a comprehensive benefits package.

At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.

Homeward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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