Full-Time

Client Experience Analyst

Restaurant Management

Posted on 5/14/2024

SpotOn

SpotOn

1,001-5,000 employees

Customizable point-of-sale and business management systems

Consumer Software

Compensation Overview

$20 - $24Hourly

+ RSUs + cell phone and internet stipend + tuition reimbursement up to $2,000 per year

Mid

Chicago, IL, USA

Required Skills
Communications
Salesforce
Customer Service
Requirements
  • 1+ years of experience working in a call center, customer service environment, IT support or related field
  • Experience working in a restaurant or with restaurant clients
  • Excellent verbal and written communication skills
  • Fluency in Spanish or other languages (Written and spoken)
  • Experience with conflict resolution management techniques
  • Familiarity with CRM’s, Salesforce, and Talkdesk
  • Minimum High school diploma or GED
  • Some college or technical school preferred
  • Strong problem-solving and critical thinking skills
  • Excellent soft skills and diplomacy
  • Ability to work under pressure and handle multiple tasks simultaneously
Responsibilities
  • Respond promptly to client inquiries through multiple communication channels
  • Provide accurate and effective solutions to client issues and complaints
  • Document all client interactions accurately in the database system
  • Meet or exceed performance goals
  • Attend coaching sessions and complete training
  • Maintain knowledge of SpotOn products and services
  • Other duties as assigned by supervisor or manager

SpotOn specializes in providing customizable point-of-sale systems, which include innovative solutions like online ordering, mobile payment, restaurant management, and retail services. This company's dedication to empowering business owners through efficient operational management, coupled with the support of a 24/7 team of industry experts, makes it an ideal workplace for professionals looking to shape the future of commerce technology and customer engagement. SpotOn's commitment to creating a support-oriented culture ensures continuous learning and growth opportunities in the dynamic field of digital transaction technologies.

Company Stage

Series F

Total Funding

$954.8M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

4%

1 year growth

4%

2 year growth

10%

Benefits

Medical, Dental and Vision Insurance

401k with company match

RSUs

Paid vacation, holiday and sick time

Headspace membership

Home office equipment

Monthly cell phone and internet stipend

Unlimited access to virtual audio and visual workouts

Subscription to Linkedin Learning

Tuition reimbursement