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Beth Israel Lahey Health

Integrated health system delivering care, education

ALS Coordinator - Paramedic

Nursing & Frontline Patient CareConfirmed live in the last 24 hours
Full-timeUnited States$65k - $85k /yrIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • A valid and current driver's license in good standing is required.
  • Valid and current EMT-Paramedic certification(s) as required in Massachusetts are required.
  • At least five years of ALS field experience as a paramedic is required.
  • AHA BLS instructor qualification is required.
  • AHA ACLS instructor qualification is required.
  • The role requires the ability to communicate in English in moderately complex written formats and to converse effectively with medical center staff, patients, families, and external customers.
  • The role requires knowledge of standard concepts, practices, procedures, and policies and the ability to apply them in varied situations.
  • The role requires decision-making guided by general instructions and practices, problem-solving involving analysis or interpretation, and the ability to organize work within general guidelines.
  • The role requires competence to provide care to youth, young adults, middle-aged adults, and elderly patients.
  • The role requires very heavy physical work, exerting more than 100 pounds of force occasionally and/or 50 pounds continually, and physical activity in all elements of the job.
  • Staff must be vaccinated against influenza as a condition of employment.

Responsibilities

  • Assess, implement, guide, perform, and evaluate the work and staff associated with the Emergency Medical Service Department.
  • Work under the direction of the Director of Operations and Medical Director and collaborate with the department EMS Manager to provide supervision to staff at all levels of the ambulance division.
  • Work with the EMS Manager on day-to-day operations, quality assessment and improvement, and administrative functions for the EMS service.
  • Maintain medication and controlled-substance inventory control and ordering.
  • Coordinate communication with external vendor-company supervisors, the billing agency, vendor EMS agencies, and dispatch departments.
  • Function as an ALS staff member when operationally needed.
  • Participate in human resources personnel functions for the EMS Department.
  • Monitor and evaluate ALS provider performance for adherence to clinical protocols and standards of care.
  • Provide paramedics, AEMTs, and EMTs with clinical support and guidance on patient care, protocol interpretation, and clinical decision-making.
  • Supervise QA/QR personnel and oversee routine review of ePCR reports.
  • Assign case reviews, ensure timely completion, promote consistent evaluations, and escalate high-acuity and high-risk calls.
  • Serve as the escalation point for complex cases requiring a higher level of review.
  • Provide structured, constructive feedback to field providers, document corrective actions, and present complex sensitive cases to the Medical Director for further review and direction.
  • Coordinate remediation efforts with training staff and develop targeted educational programs based on QA findings.
  • Identify trends in documentation quality, protocol adherence, and patient-care outcomes.
  • Conduct or delegate investigations into clinical incidents, including medication errors, refusals of care, airway-management concerns, and protocol deviations, collecting relevant patient-care reports, communication logs, crew statements, and dispatch records.
  • Draft formal investigation reports that outline findings, conclusions, and required corrective actions.
  • Submit reports on significant clinical trends, provider performance issues, and investigation outcomes.
  • Serve as the primary liaison to the Medical Director for QA/QR matters.
  • Assist with orientation for new EMS staff at all levels and with rider activities and experiences for student paramedics.
  • Assist in reviewing and revising internal ALS protocols and clinical operating procedures.
  • Collaborate with education and training teams to design clinical training programs based on QA/QR findings.
  • Support onboarding of new ALS providers by evaluating initial clinical documentation and performance.
  • Provide patient care to the age groups specified for the role and deliver customer service to patients, visitors, staff, and external customers.

Desired Qualifications

  • An associate degree or higher is preferred.
  • AHA PALS instructor qualification is preferred and is required within six months.
  • Experience with ZOLL ePCR and CAD is preferred.
  • Massachusetts EMS instructor/coordinator qualification is preferred.
  • Competency in Microsoft Office, including Excel, Word, PowerPoint, and Teams, is preferred.

About the Company

Beth Israel Lahey Health

Integrated health system delivering care, education

Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Cambridge, MA
Founded
2017

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