Front Desk Agent
Davidson Hospitality Group
Front Desk Agent
Davidson Hospitality Group
Hospitality management focused on value creation
Discover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslow’s Bungalows, Lighthouse Hotel, Ridley House, Ella’s Cottages, and Fitch Lodge. These buildings, originally homes for army officers, industrialists, and steamboat captains, reflect architectural styles from Conch to Queen Anne. Built when Key West was Florida's largest city in 1900, each structure holds captivating stories of gold discoveries and vaudeville performances. Join us and become a part of a team that embraces the vibrant past while offering unparalleled hospitality. Explore our property history at www.keywesthistoricinns.com for more information.
At Key West Historic Inns, the Front Desk is where many of our guest relationships begin. We're looking for a friendly, dependable, and personable Front Desk Agent who enjoys meeting new people, making guests feel welcome, and helping create memorable experiences in Key West.
Our collection of historic inns offers a more personal approach to hospitality. We want someone who takes pride in providing genuine service, pays attention to the little details, and understands that a warm welcome can make all the difference.
Flexibility is a must in this role. With multiple properties and the ever-changing needs of hospitality, we're looking for someone who can adapt to different situations, assist wherever needed, and maintain a positive attitude along the way. This includes being available to work a variety of shifts, including weekends and holidays.
Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!
Welcome guests with a friendly, professional attitude and assist with check-in and check-out.
Provide guests with information about our properties, amenities, local attractions, restaurants, and activities.
Handle reservations, room assignments, guest requests, and billing inquiries accurately.
Answer incoming calls and respond to guest questions in a timely and courteous manner.
Address guest concerns and work toward solutions that leave guests feeling heard and valued.
Coordinate with Housekeeping, Engineering, and other departments to ensure a smooth guest experience.
Maintain accurate guest records and process payments in accordance with company procedures.
Keep the Front Desk and surrounding guest areas clean, organized, and welcoming.
Communicate important guest information and operational updates to fellow team members.
Assist with other Front Office duties as needed to support daily operations.
Previous Front Desk, hospitality, or customer service experience preferred.
A friendly, outgoing personality and a genuine interest in helping others.
Strong communication and interpersonal skills.
Ability to multitask, stay organized, and remain calm in a busy environment.
Comfortable using computers and learning hotel property management systems.
Strong attention to detail and the ability to handle guest information with discretion.
Ability to work independently while contributing to a supportive team environment.
Familiarity with Key West and its local attractions is a plus.
Dependable and flexible availability, including weekends and holidays.
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Hospitality management focused on value creation
Davidson Hospitality Group provides hotel management services for a select portfolio of properties, acting with an owner’s mindset to operate hotels on behalf of property owners. Its offering includes day-to-day operations, revenue generation, and cost management designed to improve financial performance while delivering consistent hospitality for guests. The company differentiates itself by positioning as a value-creation partner rather than just a manager, emphasizing collaboration, entrepreneurial thinking, and treating each property as if it were its own. Its goal is to deliver hospitality and create value for every customer, every time, while driving top-line revenue and bottom-line results for property owners and setting a standard in the hospitality industry.
Explore more opportunities at Davidson Hospitality Group