Business Operations Manager

Job Description

Business Operations Lead is responsible for driving operational excellence, governance, business compliance, and process optimization across Indonesia and the Philippines.

Acting as a strategic business partner to the Regional Director and country leadership teams, the role oversees the effectiveness of operational processes, controls, and business systems across Finance, Risk & Assurance, Business Generation, and Office Operations. The role works closely with local operational leads, including the Finance, HR, and Office Manager, to drive process standardization, continuous improvement, system enhancements, and operational scalability that support business growth and compliance.

The position is accountable for ensuring the business operates efficiently, consistently, and in alignment with regional and corporate standards while providing leadership with meaningful business insights, performance reporting, and risk visibility.

Finance & Commercial Governance

Provide oversight and governance of commercial operations to support business performance and effective decision-making:

• Partner with the Finance Business Partner and Finance Manager to strengthen forecasting, reporting, and commercial controls.
• Monitor business performance metrics, including revenue, utilisation, margin, WIP, debtor ageing, cash collection, and forecast accuracy.
• Drive process improvements relating to invoicing, debtor management, project setup, and financial reporting.
• Provide leadership with operational and commercial insights to support decision-making.
• Identify system and process enhancement opportunities to improve efficiency, data quality, and reporting capabilities.
• Ensure consistency of financial governance practices across both countries.

Risk, Assurance & Business Compliance

Lead business compliance and governance initiatives to strengthen risk management and operational control effectiveness.

• Oversee compliance with Risk Management (RM), Client Care, Line of Defence (LOD), Client Delivery Assurance (CDA), mandatory training, timesheets, data privacy, health & safety, and business continuity requirements.
• Monitor compliance performance and drive timely closure of risks, audit findings, and corrective actions.
• Maintain governance reporting and provide visibility of emerging business risks.
• Support internal audits, external audits, assurance reviews, and compliance initiatives.
• Partner with regional Risk, Ethics, and Compliance teams to strengthen governance frameworks.
• Promote a culture of accountability and operational discipline across the business.

Office Operations & Business Support

Provide leadership and oversight of operational support functions to ensure a consistent and scalable operating model.

• Partner with the Office Manager to optimise business processes and policies.
• Oversee vendor governance, procurement processes, workplace operations, and business support activities.
• Drive standardisation and continuous improvement of operational processes across both countries.
• Support workforce planning, operational capability development, and employee experience initiatives.
• Ensure alignment with regional operating standards and local regulatory requirements.
• Partner with business leaders to strengthen project lifecycle controls and operational readiness.
• Support marketing and client engagement activities through effective operational coordination and reporting.

Operational Excellence & Systems Improvement

Act as the custodian of the business operating framework across Indonesia and the Philippines.

• Lead process mapping, standardisation, and continuous improvement initiatives across all operational functions.
• Identify opportunities for automation, simplification, and system enhancement.
• Partner with regional and global teams on implementation of new tools, systems, and operational initiatives.
• Drive adoption and optimisation of business systems, including Dynamics 365 and other operational platforms.
• Measure and communicate the impact of operational improvement initiatives.

Qualifications

• 8+ years of experience in Operations, Business Management, Business Support, or Business Governance roles.
• 3+ years of people management experience and 2+ years in operational leadership; experience within professional services, consulting, engineering, or construction environments is highly desirable.
• Strong experience in commercial operations, business performance reporting, governance, risk management, compliance, and assurance programs.
• Experience operating within a multi-country or regional business environment.
• Proficiency in ERP and reporting systems, preferably Dynamics 365.
• Bachelor’s degree in Business Administrations, Management, or a related discipline.

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

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