VirtuHire

Global SA-talent recruitment and EOR

Sales & Customer Service Agent - UK hours

Account ExecutiveConfirmed live in the last 24 hours

Full-timeRemote in South AfricaNo salary listed

About the Job

Requirements

Proven experience in sales, customer service, or client-facing roles, ideally in property, construction, surveying, real estate, or related sectors.
Strong communication and interpersonal skills with a professional, confident phone manner.
Ability to quickly understand client needs and recommend the right service.
Self-motivated, target-driven, and comfortable working independently.
Strong organizational skills and the ability to manage multiple enquiries at once.
Tech-savvy and comfortable using customer relationship management tools.
Must be available to work UK hours.

Responsibilities

Respond promptly to inbound enquiries from property owners, developers, contractors, and homeowners.
Assist clients in understanding which service best fits their needs.
Maintain a high level of professionalism and client satisfaction.
Qualify inbound leads and convert them into booked surveys or consultations.
Proactively follow up with prospects via phone, email, and WhatsApp.
Support outbound outreach campaigns targeting developers, contractors, architects, estate agents, and others as needed.
Build and maintain long-term client relationships to drive repeat business and referrals.
Update and manage customer relationship management entries, leads, and pipeline stages.
Coordinate with surveyors and the operations team to schedule appointments.
Track sales metrics, conversion rates, and client engagement.

Sales & Customer Service Agent | Fully Remote - UK hours

VirtuHire · South Africa (Remote) · — · Posted 2025-12-05

Workplace: remote

Description

Our client in the UK is looking for a Sales & Customer Service Agent to support their business growth while delivering exceptional service to new and existing clients. This role blends inbound customer support with outbound sales and business development, ensuring clients receive fast, accurate, and professional assistance throughout their engagement with the company.

You will be the first point of contact for enquiries, manage client relationships, qualify leads, and support the sales pipeline. The ideal candidate understands how to speak to customers in the construction, property, and surveying sectors and is confident in both service and sales interactions.

Key Responsibilities

Customer Service & Client Support

Respond promptly to inbound enquiries from property owners, developers, contractors, and homeowners.
Assist clients in understanding which service best fits their needs.
Maintain a high level of professionalism and client satisfaction at all times.

Sales & Business Development

Qualify inbound leads and convert them into booked surveys or consultations.
Proactively follow up with prospects via phone, email, and WhatsApp.
Support outbound outreach campaigns as needed (targeting developers, contractors, architects, estate agents, etc.).
Build and maintain strong long-term client relationships to drive repeat business and referrals.

Operational Support

Update and manage CRM entries, leads, and pipeline stages.
Coordinate with surveyors and the operations team to schedule appointments.
Track sales metrics, conversion rates, and client engagement.

Requirements

Proven experience in sales, customer service, or client-facing roles, ideally in property, construction, surveying, real estate, or related sectors.
Strong communication and interpersonal skills with a professional, confident phone manner.
Ability to quickly understand client needs and recommend the right service.
Self-motivated, target-driven, and comfortable working independently.
Strong organizational skills and the ability to manage multiple enquiries at once.
Tech-savvy and comfortable using CRM tools.
Must be available to work UK hours.

Apply

Apply at VirtuHire

About the Company

VirtuHire

Global SA-talent recruitment and EOR

VirtuHire connects US, UK, and Australia-based companies with pre-vetted South African professionals, providing end-to-end recruitment and employer-of-record (EOR) services. It sources and vets candidates, presents a shortlist within about five business days, and then handles onboarding, payroll, compliance, and ongoing HR management as the legal employer of records under a monthly retainer with a 30-day replacement guarantee. The service differentiates itself with offshore staffing from South Africa offering payroll-less recruitment fees plus full HR administration and significant salary-cost savings of roughly 60% to 85% compared with US hires. Its goal is to simplify international hiring for growing companies by delivering quick access to vetted talent, compliant HR processes, and predictable costs.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Cape Town, South Africa
Founded: 2019

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