HR Operations Quality Assurance Specialist

At ByteDance, we promote diversity and inclusion. This position is exclusive for persons with disabilities (PwD) candidates that are interested in joining ByteDance and meet legal requirements. If you identify yourself in a different group, please check other opportunities in our career website. The HR operations team, endeavours to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. Responsibilities - Quality Assurance System Construction and Optimization: Establish and continuously improve the quality inspection standards, processes, and tools for HR operation processes, and build a systematic quality assurance system. - Quality Monitoring: Regularly conduct quality assurance on various processes of human resource operations, with a focus on monitoring compliance, accuracy, and timeliness to ensure that operational quality consistently meets the standards. - Quality Issue Analysis and Continuous Improvement: Conduct in-depth analysis based on quality assurance results, periodically produce quality assurance reports, and identify key issues and potential risk points; collaborate with HROP Global process experts, regional teams, and upstream and downstream teams to develop improvement plans and drive their implementation, continuously enhancing overall operational quality. - Risk event management: Timely track and review major quality assurance issues or quality events, identify the root causes, drive the closure of rectification, and improve the prevention mechanism. - Intelligent Upgrade of Quality Assurance: Explore and implement intelligent means such as AI quality assurance, or introduce other tools to improve the coverage and execution efficiency of quality assurance. Minimum Qualification(s) - Have independent thinking ability and judgment, clear logic, and good problem analysis and report writing skills. - Have a certain management perspective and be able to provide management advice to the organization. - Has good implementation capabilities and can understand business details. - Strong sense of responsibility, attentive to process details, able to identify potential risks, and quick in action. - Strong communication skills and demonstrates resilience. - Proficient in using Data Analysis tools such as Excel, Base, AI etc., with basic data processing capabilities. - Proficient in English, with strong oral and written communication skills. Preferred Qualification(s) - Candidates with experience in multiple HR modules or related to quality assurance/audit are preferred This position is exclusive for People with Disabilities (PwD). Therefore, the company reserves the right to ask for documents and certifications to evidence disability according to the relevant legal provisions on this matter.